Junior Technical Support Analyst

Description

Job Summary: A professional to manage incidents, requests, and customer service, seeking internal solutions and ensuring customer satisfaction. Key Highlights: 1. Incident and request management 2. Customer support and relationship management 3. Creation of documentation for the knowledge base ONLY CANDIDATES FROM LONDRINA AND SURROUNDING AREAS WILL BE CONSIDERED Responsibilities and Duties \- Manage incidents, requests, and customer service; \- Assess the criticality of each ticket and resolve them internally, ensuring customers are served within the company's defined standards; \- Interact with customers; \- Provide incident support as part of environment sustainment; \- Create work instruction documents for the department's knowledge base. Additional Information \- Strong communication skills to interact with business areas and end users; \- Proactivity in seeking solutions and improvements; \- Teamwork orientation; \- Driver's license category B; \- Personal organization. Technical Requirements \- Knowledge of client and server hardware and software; \- Knowledge of logical networks and related devices. This position is exclusively for candidates residing in Londrina and surrounding areas; applicants not meeting this requirement will not be evaluated. Employment Type: Full-time CLT (Consolidation of Labor Laws) Compensation: R$2\.500,00 \- R$4\.000,00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance