Description
Job Summary:
Senior Technical Support professional to handle and resolve hardware, software, and preventive/corrective maintenance issues.
Key Highlights:
1. Handle and resolve technical support tickets
2. Perform equipment diagnosis and repair
3. Install and configure software and operating systems
Position: Senior Technical Support Description:
We are seeking a Senior Technical Support professional responsible for providing technical support to end users, resolving hardware and software issues, performing preventive and corrective maintenance, and other related tasks.
Responsibilities:
* Handle and resolve technical support tickets
* Perform equipment diagnosis and repair
* Install and configure software and operating systems
* Ensure information and data security
* Document technical procedures and solutions
Requirements:
* Prior experience in technical support
* Knowledge of Windows and Linux operating systems
* Strong communication skills and ability to work in a team
* IT certifications will be considered as a plus