IT Support Analyst

Description

Job Summary: Responsible for ensuring the proper functioning of hardware, network, and software by providing preventive and corrective technical assistance to users. Key Highlights: 1. Comprehensive technical support for users and IT equipment 2. Preventive and corrective maintenance of hardware, network, and software 3. Opportunity for professionals with or without prior experience **JOB MISSION** Ensure that company users have access to hardware, network, and software equipment in optimal working condition, taking responsibility for technical assistance as well as preventive and corrective maintenance of such equipment. **RESPONSIBILITIES AND DUTIES** * Identify and diagnose equipment issues by testing, researching, studying solutions, and simulating changes to ensure uninterrupted operations across all company departments; * Approve, install, and test equipment purchased by the company, managing warranty terms and related documentation; * Assist users by providing technical support, supplying relevant information regarding equipment and software, logging incidents, defining priorities and urgency levels, arranging maintenance, and guiding users toward solutions and/or consultations when necessary to restore normal service operations; * Maintain technical support and maintenance records using computerized reporting systems to support supervision and track service progress; **REQUIREMENTS AND QUALIFICATIONS** **Experience (in the field):** 0 to 6 months **Preferred Academic Background:** Completed undergraduate degree in Computer Science or Computer Networks. **Specific Knowledge:** Windows network knowledge at technical support level (TCP/IP, printers, mobile user profiles); proficiency with Office applications; hardware, software, and peripheral configuration and installation. **Desirable Knowledge:** Microcomputer assembly courses; electronics technical course; completed technical certification in IT. **BENEFITS:** **In addition to supporting the development of entrepreneurial professionals, you also enjoy a comprehensive list of benefits!** **✨** **For Your Development:** Educational Benefit (scholarship for employee and dependents) Corporate University **For Daily Use:** Transportation Allowance Meal Ticket\* **Family, Health, and Well-being:** Dental Plan\* Birthday Day Off (time off during birth month) TotalPass (partnership with fitness centers) Employee Assistance Program – EAP (free and confidential psychological, social, financial, and legal support) Discounts at School-Clinics