Sao Caitano Telecommunications Job Listings

NOC Assistant - Level 164962605119233120

Indeed

NOC Assistant - Level 1

The Level 1 NOC Assistant provides operational support and continuous monitoring of environments supervised by the NOC. It serves as the first point of contact for operations, responsible for identifying alerts, logging incidents, executing initial remediation actions, and ensuring proper escalation of events in accordance with defined operational procedures and SLAs. This role is essential to ensure network service availability, stability, and traceability, operating in close coordination with higher-level teams (L2 and L3). **Job Objective** Ensure continuous monitoring and initial response to network and telecom environments, identifying, logging, and resolving low-complexity incidents, while guaranteeing rapid response, incident traceability, and service continuity in compliance with NOC SLAs and operational procedures. **Daily Responsibilities (Key Daily Activities)** * Continuously monitor networks, links, servers, VPNs, firewalls, and other critical assets within the environment. * Monitor and validate alerts generated by monitoring tools. * Open, update, and track tickets in the ticketing system, ensuring clear and complete records. * Classify and prioritize incidents based on impact, urgency, and defined SLAs. * Perform basic troubleshooting and execute standardized operational procedures (SOPs). * Carry out simple corrective actions according to technical documentation and operational guidelines. * Communicate with customers, internal teams, and vendors regarding outages and incident status. * Escalate incidents to L2 and L3 levels when necessary, providing appropriate technical information. * Track incidents until resolution or proper handover. * Conduct structured shift handovers to ensure operational continuity. **Key Responsibilities** * Ensure continuous monitoring and stability of environments supervised by the NOC. * Guarantee accurate logging, traceability, and quality of information in tickets. * Comply with established operational procedures, internal policies, and SLAs. * Act as the first responder to incidents and service outages. * Maintain clear, concise, and professional communication with customers, internal teams, and vendors. * Contribute to process standardization and continuous operational improvement. * Uphold service quality, system availability, and customer experience. * Support higher-level operations by providing complete records and reliable information.

R. Sergipe, 212 - Morro do Bom Jesus, Caruaru - PE, 55008-360, Brazil

Negotiable Salary

Indeed

Process Specialist

Proxxima is looking for new talents to join our team. If you enjoy technology, have an affinity for teamwork, value people, are dynamic, and committed to continuous improvement, come be part of our team. **Responsibilities and duties** * Ensure the proper functioning of the quality management system. * Analyze and optimize internal department processes, ensuring operations meet customer and organizational expectations. * Organize and coordinate internal and external actions, monitoring all stages of the process from initial planning to final execution, to ensure a positive customer experience. * Monitor logistics and compliance with deadlines related to processes and materials required for customer experience department initiatives and actions. * Prepare detailed reports on processes, actions performed, and results achieved, highlighting success points and improvement opportunities. * Collaborate with other company departments to ensure customer experience department actions align with organizational strategy and stakeholder expectations. * Ensure department processes are executed on time and according to defined quality standards. * Monitor the development and execution of customer experience-related projects, proposing adjustments to improve outcomes. * Analyze data and reports to identify customer trends and behaviors, contributing to process adjustments and increased satisfaction. * Contribute to the planning and execution of training programs for the customer experience team, enhancing performance and results delivery. * Perform other job-related tasks as directed by leadership. * Know and comply with the company's quality policy guidelines. * Know and comply with regulatory procedures related to your activities and department. * Organize the work environment effectively, both individually and as a team. **Requirements and qualifications** **Mandatory prerequisites:** * Completed or ongoing higher education in Administration, Management Processes, Communication, Marketing, Service Management, Psychology, or related fields. * Experience in customer service, preferably in a Call Center. **Desirable prerequisites:****** * Proficiency in oral and written communication techniques. * Teamwork skills; * Dynamic profile; * Postgraduate degree or specialization in Customer Experience Management, Management Processes, Customer Success, or related areas. * Proven experience in customer experience improvement projects and/or customer service process management. **Additional information** **Area of operation: EXC Profitability** **Working hours:** 44 weekly hours, from **Monday to Friday** **Employment type:** CLT – **On-site** **Benefits that make a difference for you!** Transportation allowance Meal allowance Health plan (60% covered) Dental plan SulAmérica Optum – Health and well-being Creditas – Financial benefits Life insurance Partnerships with educational institutions Access to SESI (all branches) Access to SESC (Garanhuns - PE) \#SOMOSPROXXIMA Since 2021, we have had the mission of **bringing people closer to their desires**, with innovative solutions that transform their lives for the better, generating value for society as a whole. We operate with quality, agility, and above all, focus on people, who are our greatest purpose. We are looking for people who are **dynamic, authentic, and willing to make a difference**. More than filling positions, we want to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we continue achieving certifications: * ISO 9001:2015 * GPTW Certification - Jan 2025 - Jan 2026 * Awarded GPTW Diversity 2025 Company - Young Power Category To make this a reality, we count on our most valuable asset: our team. **Grow with us!** \#VemPraProxxima

R. Perpétuo Socorro, 255, Lajedo - PE, 55385-000, Brazil

Negotiable Salary

Installer and Repairer of Operations64361241769603122

Indeed

Installer and Repairer of Operations

Proxxima is looking for new talents to join our team. If you enjoy technology, have an affinity for teamwork, value people, are dynamic and committed to continuous improvement, come be part of our team. **Responsibilities and duties** * Ensure the proper functioning of the quality management system; * Assist in repairing broken, damaged, or torn cables and/or optical fibers, as well as replacing them if necessary while maintaining their connectors; * Repair or replace wall mounts and routers; * Perform internal services and assist with external technical services; * Maintain confidentiality of company and customer data; * Ensure efficient use of resources (tools, PPE, supplies...); * Perform preventive and corrective maintenance on telecommunications systems; * Activate and handle data assets; * Assist in installing new internet connections via cable/fiber/radio; * Conduct equipment testing; * Perform other job-related tasks as directed by superiors; * Know and comply with quality policy guidelines; * Know and follow normative procedures related to your activity and sector; * Organize individual or shared work environments. **Requirements and qualifications** **Mandatory prerequisites:** * High school diploma; * CNH category AB; * Availability for travel. **Desirable prerequisites:** * Good communication skills; * Creativity; * Discipline; * Organization; * Ability to work in a team; * Learning potential; * Proactivity. **Additional information** **Professional specialization area:** Operations (Telecommunications) **Hierarchical level:** Operational **Remuneration:** 1,597.00 + 30% hazard pay **Benefits that make a difference for you!** Transportation allowance Food allowance Health plan (60% covered) Bradesco dental plan Optum – Health and wellness Creditas – Financial benefits Life insurance Access to SESI (all branches) Access to SESC (Garanhuns - PE) #SOMOSPROXXIMA Since 2021, we have had the mission of **bringing people closer to their desires**, offering innovative solutions that transform lives for the better, generating value for society as a whole. We operate with quality, agility, and above all, focus on people, who are our greatest purpose. We are looking for people who are **dynamic, authentic, and willing to make a difference**. More than just filling positions, we want to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we continue earning certifications: * ISO 9001:2015 * GPTW Certification - Jan 2025 - Jan 2026 * Awarded GPTW Diversity 2025 Company - Young Powerhouses Category To make this a reality, we rely on our most valuable asset: our team. **Grow with us!** #VemPraProxxima

R. João Monteiro Cândido Mergulhão, 33 - Centro, Belo Jardim - PE, 55150-360, Brazil

R$1,597/month