Senior Infrastructure Analyst

Description

Job Summary: Join a technology-driven team passionate about ensuring the availability, performance, security, and evolution of infrastructure environments. Key Highlights: 1. Join a team that creates value with purpose, innovation, and real impact 2. Drive transformation in the financial market and other sectors 3. Work with passion for customers, diversity, integrity, and innovation **Join a team that creates value!** We were founded in 2001 to transform the infrastructure of Brazil's financial system. Since then, we have become a reference in technology and data, developing solutions that securely, efficiently, and intelligently process trillions of reais in transactions. We specialize in asset registration, digital payments, and data-driven strategic decision-making. Here, you work with purpose, innovation, and real impact. **Our values drive us:** * Customer-obsessed — we aim to delight, not merely serve. * People who love people — diversity, inclusion, and development are core to who we are. * Integrity in our DNA — ethics and transparency in all relationships. * Data-driven — intelligence as the foundation for consistent decisions. * Innovation in our veins — we create, test, and evolve every day. * Results fanatics — we deliver impact, not just effort. **Diversity is integral to our business.** All our positions are open to all profiles. We value diverse experiences, backgrounds, and perspectives. If you are passionate about technology, eager to grow, and want to help transform the financial market and other sectors, this is your place. **Come create value with us. Apply now!** **Responsibilities and Duties** * Ensure availability, performance, security, and evolution of the infrastructure environment (servers, virtualization, and VDI), providing N2/N3 support, operations, and continuous improvements, with strong expertise in Windows, Linux (RedHat), VMware vSphere, and Horizon; * Handle N2/N3 incidents and service requests; * Diagnose, mitigate, implement definitive fixes, and document issues (including Root Cause Analysis when required); * Monitoring and observability; * Monitor alerts from tools (e.g., vROps/Aria, Zabbix, SCOM, Grafana, etc.); * Change Management; * Plan and execute changes with risk analysis, maintenance windows, rollback plans, and communication. **Requirements and Qualifications** Education: * Bachelor’s degree in IT or related fields. * Postgraduate degree in IT or related fields is desirable. Mandatory: * Windows Server: AD/GPO/DNS, advanced troubleshooting, PowerShell; * Linux: administration, troubleshooting, patching, and basic security; * VMware: vCenter/ESXi, HA/DRS, vMotion, performance troubleshooting; * Horizon: pools, troubleshooting, policies, UAG (minimum operational and diagnostic proficiency); * ITIL (incident, problem, change) applied daily. Desirable: * Automation (PowerShell, Ansible); * Observability (centralized logs, metrics, tracing, dashboards). **Additional Information** **Hybrid Work Model:** 2 days per week in the office. Competitive market salary — CLT. **Benefits:** * Medical and Dental Insurance * Meal Allowance — Ticket * Life Insurance * Remote Work Allowance * Profit Sharing (PLR) * Private Pension Plan * Childcare Assistance * WellHub and Totalpass **Location:** Avenida Brigadeiro Faria Lima 1485 — Near Faria Lima Metro Station. Welcome to Núclea, where **technology** and **innovation** build solutions that power the economy and foster a **more connected future.** We are Brazil’s **largest provider** of banking infrastructure and data intelligence, fueled by a passion for results and the belief that our connections are essential to **creating value.** Guided by diversity and inclusion, we cultivate a welcoming and responsible environment, using technology, data, and innovation as pillars to **positively impact** and contribute to the growth of companies across the country.