Production Administrative Assistant

Description

Job Summary: ROTA SMART is seeking a Production Administrative Assistant to plan service orders, monitor production, and schedule activities, ensuring excellence in customer service. Key Highlights: 1. Planning and organization of service orders and technicians' schedules 2. Monitoring and control of production processes 3. Technical support and customer service via phone and WhatsApp **ROTA SMART**, a market leader in **Electronic Security**, is looking for a **Production Administrative Assistant** to strengthen our team and contribute to the organization and efficiency of our production and technical support processes. This professional will play a fundamental role in **planning service orders**, **monitoring production**, and **scheduling activities and technical visits**, working collaboratively with technicians and maintaining direct contact with our customers. The goal is to ensure **excellence in customer service**, process agility, and a positive customer experience. We seek someone who is **organized, detail-oriented**, possesses strong communication skills, and enjoys working in a team environment. Proactivity, a sense of urgency, and the ability to handle multiple tasks are essential for this role. ### **Main Responsibilities** * Plan and organize service orders and technicians' schedules; * Monitor and control production processes; * Manage resources and information related to production; * Provide technical support and customer service via phone and WhatsApp; * Analyze and organize data using Excel spreadsheets. ### **Desired Qualifications** * Completed high school education; * Proficiency in Excel and control tools; * Experience or aptitude for customer service; * Strong communication and interpersonal skills; * Organizational skills, attention to detail, and sense of responsibility; * Flexible availability. If you seek **professional growth**, enjoy challenges, and want to join a company that values people and results, **this opportunity is for you**. Submit your resume and build your career with us! **ROTA SMART** values **diversity and equal opportunity**, encouraging applications from individuals of all genders, ethnicities, sexual orientations, and backgrounds. Minimum Education Level: High School (Secondary Education) * Security Plan Discount * Health Insurance * Career Development Program * Pharmacy Network Benefits * University Discounts * Meal Allowance * Psychotherapy Support * Dental Insurance * Training Programs