**ROTA SMART**, a leading company in **Electronic Security**, is looking for a **Monitoring Assistant** to join our team. If you are a person who is **attentive, responsible, and enjoys technology and customer service**, this could be the perfect opportunity for you! ### **Main Responsibilities** * Monitor security cameras and alarm systems, ensuring quick responses to any incidents; * Answer customer phone calls and messages with courtesy and efficiency; * Forward incidents to service agents and accurately record information; * Contact customers to confirm events and verify suspicious situations; * Use digital tools such as monitoring systems and communication applications (WhatsApp). ### **Requirements** * High school diploma; * Experience or skills in **customer service** (preferably over the phone); * Strong **verbal and written communication**; * **Quick thinking** and **ability to make fast decisions** in emergency situations; * **Availability to work 7h20min shifts (6x1 schedule) and/or 12x36 schedule.** ### **Profile We're Looking For** We are seeking a **committed, responsible,** and **detail-oriented** professional who remains calm under pressure and shows interest in continuously learning about best practices in **monitoring and electronic security**. ### **What We Offer** * Dynamic, collaborative, and challenging work environment; * Opportunities for **professional development** and internal growth; * Be part of a company that **values innovation and customer security**. **Rota Smart** is an equal opportunity employer that values **diversity** within its team. We encourage applications from individuals of **all backgrounds, genders, ethnicities, and orientations**. Submit your resume and help us build a safer and more **connected future**! Minimum Education: High School (Secondary School) * Trainings * Dental Plan * University Discounts * Meal Allowance * Career Development Plan * Psychotherapy Assistance * Pró Saúde Benefits Card * Pharmacy Network * Discount on Security Plans