Relationship Assistant

Description

Job Summary: Rota Smart is seeking a Relationship Assistant to strengthen customer contact, ensuring close and efficient service, and supporting the external team. Key Highlights: 1. Customer service via phone and WhatsApp. 2. Support to the external team on operational and commercial requests. 3. Organization of information and contribution to agile processes. At **Rota Smart**, we believe relationships form the foundation of an exceptional experience. We are looking for a **Relationship Assistant** to strengthen our customer contact, ensuring close, organized, and efficient service, as well as supporting our external team in daily operational demands. If you enjoy interacting with people, organizing information, and contributing to more agile processes, this opportunity may be for you! **Your responsibilities here will include:** * Providing customer service via phone and WhatsApp, as needed; * Supporting the external team on operational and commercial requests related to customers; * Monitoring, updating, and organizing service tickets; * Formatting documents and sending signature links; * Updating and maintaining control and tracking spreadsheets; * Recording bonuses, agreements, and other relevant customer information. **What we’re looking for:** * Completed high school education; * Prior experience in customer service and/or administrative tasks; * Basic knowledge of Excel; * Strong verbal and written communication skills. **The profile that makes a difference:** * Organized and detail-oriented; * Proactive with a strong sense of responsibility; * Clear and empathetic communication; * Customer-focused and committed to teamwork. **Our commitment:** **Rota Smart** values diversity and believes that diverse people build better solutions. We are an inclusive environment that respects and encourages applications from people of all genders, ethnicities, sexual orientations, ages, and backgrounds. Minimum Education Level: High School (Secondary Education) * Career Development Plan * Training Programs * University Tuition Discounts * Security Plan Discounts * Pró Saúde Benefits Card * Pharmacy Partnerships * Meal Allowance * Therapy Assistance * Dental Insurance