Relationship Assistant

Description

Job Summary: As a Relationship Assistant, you will strengthen customer engagement by ensuring close, organized, and efficient service while supporting the field team with daily operational needs. Key Highlights: 1. Customer support via phone and WhatsApp. 2. Operational and commercial support to the field team. 3. Organization and maintenance of tickets and spreadsheets. At **Rota Smart**, we believe relationships form the foundation of an exceptional experience. We are seeking a **Relationship Assistant** to reinforce our customer interactions, ensuring close, organized, and efficient service, as well as supporting our external team with day-to-day tasks. If you enjoy interacting with people, organizing information, and contributing to more agile processes, this opportunity may be right for you! **Your responsibilities here will include:** * Providing customer support via phone and WhatsApp, as needed; * Supporting the field team with operational and commercial requests related to customers; * Monitoring, updating, and organizing support tickets; * Formatting documents and sending e-signature links; * Updating and maintaining control and tracking spreadsheets; * Recording bonuses, agreements, and other relevant customer information. **What we’re looking for:** * High school diploma (or equivalent); * Prior experience in customer service and/or administrative tasks; * Basic Excel knowledge; * Strong verbal and written communication skills. **The ideal candidate profile:** * Organized and detail-oriented; * Proactive and responsible; * Clear and empathetic communicator; * Customer-focused and collaborative. **Our commitment:** **Rota Smart** values diversity and believes that diverse teams build better solutions. We foster an inclusive environment that respects and encourages applications from individuals of all genders, ethnicities, sexual orientations, ages, and backgrounds. Minimum Education: High School (Secondary Education) * Career Development Plan * Training Programs * University Tuition Discounts * Security Plan Discounts * Pró Saúde Benefits Card * Pharmacy Partnership Programs * Meal Voucher * Therapy Support Allowance * Dental Care Plan