IT Support Analyst

Description

Job Summary: Responsible for ensuring the availability, maintenance, and updating of IT systems and equipment, providing user support and resolving incidents. Key Highlights: 1. First- and second-level technical support for microcomputing 2. Installation, configuration, and updating of operating systems and applications 3. Preventive and corrective maintenance of IT equipment In this role, you will ensure the availability, maintenance, and updating of the IT systems, applications, and equipment used by the organization. You will directly support users, resolve incidents, implement solutions, and ensure compliance with the company's standards, methodologies, and policies. **Responsibilities:** * Provide first- and second-level technical support to users in microcomputing environments (hardware, software, and local networks). * Perform installation, configuration, and updating of operating systems and corporate applications. * Support administration of Active Directory (AD), email accounts, and access permissions. * Conduct preventive and corrective maintenance on desktops, notebooks, printers, and peripherals. * Analyze and implement technical support solutions based on documentation and best practices. * Record, track, and document incidents, ensuring traceability and proper resolution of service tickets. * Comply with and apply the company's established standards, methodologies, and policies. * Support ERP systems and other corporate applications, as guided by provided training and documentation. * Collaborate proactively with internal departments, maintaining a professional, ethical, and proactive approach to user support. Requirements: **Requirements:** * Currently pursuing or completed bachelor's degree in Information Technology, Computer Science, Information Systems, or related fields. * Experience supporting operating systems (Windows and/or Linux). * Knowledge of corporate applications and ERP systems. * Familiarity with networking, network printing, and peripheral configuration. * Experience installing and configuring software approved by the company. * Knowledge of Active Directory and user account management. * Critical analytical ability and sound judgment to propose problem-solving solutions. **Additional Information:** * Compensation: R$ 3.266,06 CLT; * Working Hours: 8:00 AM to 5:00 PM;; * Work Model: On-site; * Location: Near Paraíso Station