ADMINISTRATIVE APPRENTICE - IT SUPPORT

Description

Job Summary: Grupo DPSP is seeking an Administrative Apprentice to provide Level 1 operational and technical support, ensuring proper functioning of IT equipment and resources. Key Highlights: 1. Level 1 operational and technical support 2. Organization and maintenance of the workplace and IT equipment 3. Level 1 technical support assistance **Address** São Paulo, SP **What Is the Work Environment Like?** Grupo DPSP values your privacy and the protection of your personal data. If you have questions regarding personal data processing during recruitment and selection, please consult our Candidate Privacy Notice: https://dpo.privacytools.com.br/policy\-view/zGOMqr6g4/0/policy/pt\_BR?s\=1726164242778 **Job Responsibilities** Have you ever considered how your work can impact the daily lives of millions of Brazilians? Here, we think about it every day! Our formula includes special collaborators—and it is with them that we learn to give our best each day, dedicating ourselves to people, planning ahead, operating efficiently, and valuing differences—with respect as our core principle. It’s obvious that only one thing remains to make this team even more complete: you! So, are you ready to be the protagonist of this story alongside us? Now, beyond being our customer, you can join our team! **Job Mission:** Provide Level 1 operational and technical support, ensuring that IT equipment, environments, and resources are organized, available, and functioning properly—contributing to business continuity and delivering a positive experience for employees, especially during onboarding and initial support interactions. **Main Responsibilities:** * Organize and maintain the workplace and IT equipment; * Exchange information related to technology products and services; * Assemble, configure, and perform basic maintenance on equipment; * Provide Level 1 technical support **(N1\)**, including initial ticket triage and resolution; * Sort, track, and organize equipment and assets; * Format and prepare equipment (desktops, laptops, and peripherals); * Monitor and prepare equipment for new employee onboarding processes. **Contract Type:** Administrative Apprentice; **Working Hours:** Monday to Friday, from 09:00 AM to 02:15 PM (100% on-site); **Work Location:** Headquarters \- Vila Leopoldina (near Parque Vila Lobos / Vila Lobos\-Jaguaré Station). We continuously strive to foster an inclusive culture and build an increasingly diverse team grounded in respect and equity across all opportunities. Here, you are welcome in any of our openings—regardless of gender, ethnicity, race, sexual orientation, or age. We also emphasize that all our positions are open to persons with disabilities (PCD). For us, what matters most is that you truly be yourself! **Do you identify with this opportunity? Then don’t wait—join us now! \#VemSerDPSP** **Benefits** * Medical Assistance * Dental Assistance * Bicycle Parking * Parking * Shuttle Service * Life Insurance * Corporate University * Meal Voucher * Transportation Voucher **Additional Notes and/or Benefits** DPSP Basket **About the Organization** We have been part of Brazilians’ daily lives for **over 130 years**. Our story as the **Grupo DPSP** began back in **2011**, with the merger of these pharmacy chains. Since then, our **more than 30,000 employees** have been writing new chapters of this story every day—delivering health solutions to thousands of people visiting our **1,600+ stores** and **6 distribution centers**, spread across **9 Brazilian states** and the Federal District. **And this is only the beginning!**