Systems Support Assistant

Description

Job Summary: Systems Support and Service Desk professional to provide end-user support, analyze requests, and ensure operational efficiency. Key Highlights: 1. Systems Support Experience 2. End-User Technical Support 3. IT Best Practices Description: * Bachelor's degree completed or in progress in the technology field. * IT best practices * Experience in Systems Support. * Experience in Service Desk. * Systems support to ensure operational efficiency and continuity. * End-user support: Respond to user inquiries and requests by providing technical assistance via phone, e\-mail, ticketing system, or chat. * Analyze/classify user requests and issues, and escalate to Level 2 support or development teams when necessary. * Perform remote access to adjust and configure user equipment and software. * Create/Update software usage manuals; * Route users to appropriate support teams when required. 2511140202461684391