Description: Job Description We are looking for a Scheduling Assistant to contact customers to schedule the date and time of the activation agent's service. In addition, keeping the customer database updated for activation tracking. If you are an attentive professional who delights your customers and has a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! \#JoinBrisanet What will your day-to-day look like? * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position according to departmental needs and leadership direction; * Contact customers to schedule the date and time of the activation agent's service; * Confirm and collect customer data; * Keep the customer database updated for activation tracking; * Monitor the activation team’s schedule to optimize customer visits; * Monitor service-level agreements (SLAs), flagging the most critical cases to leadership. What we’re looking for in this opportunity: * Completed high school education; * Proficiency with Google tools (Sheets, Docs); * Customer service experience. Preferred qualifications: * Completed or ongoing undergraduate degree; * Advanced knowledge of Google tools (Sheets, Docs). At the Brisanet Group, you’ll find: * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefit (Headquarters via cafeteria; Branches via Alelo card); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions. 2601010046291916999