Multitasking Attendant

Description

Job Summary: Citizen Experience is seeking a talented Multitasking Attendant to join an exceptional team, offering opportunities to advance your career in a dynamic environment. Key Highlights: 1. Join a team that supports and collaborates creatively 2. A dynamic environment offering opportunities to accelerate your career and tackle challenges 3. Transform access to public services with innovative solutions Citizen Experience is looking for a talented and unconventional **Multitasking Attendant** to join our team. If you possess strong customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we see each other, support one another, respect one another, contribute collectively, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re considering accelerating your career in an environment full of opportunities—where career acceleration means not only advancing in roles and responsibilities but also constantly tackling challenges—don’t miss this opportunity! **Responsibilities and Duties** * Greeting and welcoming citizens; * Guiding users on services provided at the unit, including during contingency situations; * Document triage for service appointments, ticket distribution, and fee collection; * Supporting satisfaction index surveys, queue organization, and ticket callouts; * Monitoring service areas and reporting to management in cases of lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office package proficiency. **Additional Information** **We offer a comprehensive benefits package, including:** Meal Allowance Food Allowance TotalPass Gym Partnership Zenklub Psychologist Partnership Dental Plan 'Feel Well' Program (includes nutritionist, financial counseling, and psychologists) Medipreço Pharmacy Partnership Profit and Results Sharing Program (PRP) Childcare Assistance Assistance for Children with Disabilities First-Degree Education Incentive Birthday Day Off We are **CiX - Citizen Experience**, a govtech company dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople