Data Operations & Performance Expert (Bilingual)

Description

Summary: The Data Operations & Performance Expert analyzes, monitors, and improves operational data quality, performance, and reliability while acting as a key customer relationship owner. Highlights: 1. Highly analytical and customer-facing role 2. Focus on data accuracy, timeliness, and consistency 3. Build strong, trust-based customer relationships **Data Operations \& Performance Expert** ----------------------------------------- The **Data Operations \& Performance Expert** is responsible for analyzing, monitoring, and continuously improving the quality, performance, and reliability of operational data collected from Finished Vehicle partners and Overhaul’s OEM customers, while acting as a key relationship owner for customers within an assigned region. This role is highly analytical and customer\-facing, requiring a professional with strong data interpretation skills, a consultative mindset, and the ability to translate complex operational and performance data into clear, actionable insights for customers and internal stakeholders. The Data Operations \& Performance Expert plays a critical role in ensuring data accuracy, timeliness, and consistency across milestones and telematics events, while proactively supporting customer adoption, managing expectations, and strengthening long\-term partnerships through data\-driven performance discussions. ### **Primary Responsibilities** The Data Operations \& Performance Expert is responsible for monitoring operational data performance at the VIN level, identifying trends, risks, and opportunities for improvement, and serving as a trusted advisor to customers and partners. * Analyze VIN\-level operational, milestone, and telematics data to assess performance, data quality, latency, and consistency across partners and regions. * Proactively identify data gaps, delays, anomalies, or recurring performance issues and coordinate corrective actions with partners and internal teams. * Act as a primary point of contact for customers within the assigned region, building strong, trust\-based relationships focused on performance, transparency, and continuous improvement. * Translate operational and performance data into clear insights, narratives, and recommendations tailored to customer needs and business objectives. * Support customer adoption and effective use of the platform by explaining data behaviors, performance indicators, and operational impacts. * Collaborate closely with internal teams (operations, product, engineering, and customer success) to resolve data issues and improve overall performance outcomes. * Monitor trends and systemic patterns impacting delivery performance, data reliability, or customer experience, escalating risks when appropriate. * Prepare, consolidate, and lead regular performance and operational review meetings with customers and internal stakeholders. ### **Qualifications** The ideal candidate combines strong analytical capability with excellent communication and relationship\-building skills, and is comfortable working with data in a customer\-facing context. * 2\+ years of experience in data analysis, operations analytics, customer success, PMO, or related roles (preferred) * Strong analytical skills and experience working with operational or performance data * Language proficiency: Portuguese, Spanish, and English * Proficiency with Microsoft Office Suite * Experience analyzing reports and dashboards in Power BI or similar BI tools * Ability to evaluate trends, interpret historical data, and connect data insights to operational outcomes * Strong communication skills, with the ability to explain technical or data\-driven topics to non\-technical audiences * Comfortable working independently and collaboratively across cross\-functional teams * Confidence to lead customer\-facing meetings, performance reviews, and data\-driven discussions Location: Santo André\-SP Monday\-Friday from 8AM to 6PM