Description: OPTEC WE ARE OPTEC! Founded in 1997, we are a leader in integrated IT solutions. With over 50 employees in the group and serving approximately 90 clients across greater São Paulo, the OPTEC Group has grown by focusing on customized solutions for our customers. Therefore, OPTEC IT and OPTEC Solutions combine to deliver essential services that ensure customized solutions for our clients. Specialists in medium and large enterprises, we aim to optimize processes and enhance technological infrastructure, guaranteeing greater speed and security. CULTURE We are guided by ethical and professional principles and work daily toward this mission based on our values and culture. Our greatest asset is human capital; therefore, we seek and encourage the personal and professional growth of our employees. We are committed to service quality and meeting agreed deadlines with our clients. FIELD TECHNICIAN JOB DESCRIPTION Here, you will have the opportunity to grow and develop in a dynamic, ethical environment focused on excellence. We deeply value our human capital, fostering a collaborative space where each team member actively contributes to innovation and efficiency. RESPONSIBILITIES AND DUTIES* Handle customer requests for software and hardware maintenance, including applications, programs, systems, and telephony, responding to technical tickets from various areas to meet customer needs, either on-site or remotely; * Provide technical support to users by creating and deleting email accounts, managing access, configuring and adjusting profiles, maintaining workstations, and resolving issues, aiming to ensure system availability and performance; * Configure WiFi, Ubiquiti devices, and switches at client sites, including their software; * Perform preventive and corrective hardware and infrastructure maintenance according to contractual schedules or service tickets, cleaning components and parts, replacing power supplies and hard drives, installing network points, testing completed services, and releasing them for use; * Install and configure printers, scanners, webcams, routers, and general peripherals, as well as operating systems, test the implemented service, provide user guidance on tool usage, and release for operation; * Support the identification of difficulties and resolution of hardware and software incidents and problems, involving equipment assembly, repair, and configuration; * Perform internal tasks when necessary through ticket handling; * Complete service orders within the system clearly and completely; * Keep documentation related to internal technological equipment updated for fixed asset control purposes, updating lists as needed to monitor changes in the technology infrastructure; * Open tickets in Optec's internal system and report all relevant information about the service provided; * Maintain a broad field perspective, bringing improvement ideas. REQUIREMENTS AND QUALIFICATIONS* Completed high school with technical education or completed technical course; * Knowledge of hardware and software; * Networking knowledge and related technologies (WiFi, switches, router configuration; experience with Ubiquiti is desirable); * Previous experience in user support; * Valid driver's license category B; ADDITIONAL INFORMATION* Transportation allowance without the 6% discount; * Partnered parking; * Meal allowance via Alelo card; * Health insurance; * Discounts on medications at major pharmacy chains, universities, language schools, cinemas, department stores, and much more; * TotalPass benefit; * Zenklub benefit; * Day-off during your birthday month; SELECTION PROCESS STEPS 1\. Registration; 2\. Testing phase; 3\. Screening; 4\. Technical tests; 5\. HR Interview; 6\. Manager interview; 7\. Job offer; 8\. Hiring. 2511260202401832771