Customer Relationship Operator

Description

Job Summary: The professional will identify customer needs, offer customized solutions, and promote products/services, delivering hybrid service for appointments, cancellations, and inquiries, with accurate data recording. Key Highlights: 1. Hybrid customer service for appointments and information 2. Identification of customer needs and provision of customized solutions 3. Promotion of Grupo Cedeco's products and services **Main Responsibilities** Identify customer needs and provide customized solutions aligned with Grupo Cedeco's procedures. Promote products and services, including the exclusive card for non-network and private medical examinations. Deliver hybrid service (voice, e\-mail, and WhatsApp), covering: Appointments, rescheduling, and confirmations. Cancellations, quotations, and information regarding examinations. Accurately and promptly register and manage service information in internal systems. **Requirements:** Completed high school education. Computer literacy. Easy access to Suzano. Teamwork skills. Excellent communication and conflict resolution abilities. **Working Hours:** Monday to Saturday, availability to work in the afternoon shift, with entry between 1:20 PM and 3:20 PM, and a daily workload of 6 hours and 20 minutes. Employment Type: Permanent CLT Compensation: R$1\.894,20 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site