Internship - Reception

Description

Job Summary: A professional to handle patient service and reception organization, providing administrative and communication support with emphasis on courtesy and proactivity. Key Highlights: 1. Patient service and appointment scheduling 2. Reception organization and administrative support 3. Customer communication and proactivity **Job Description:** ### **Initial Service** * In-person patient reception * System registration * Updating of registration data * Directing patients to their appointments ### **Service and Scheduling** * Telephone and WhatsApp service * Appointment scheduling * Confirmation of consultations and exams * Sending basic instructions (fasting requirements, timing, required documents) ### **Reception Organization** * Managing service flow (queue/order) * Organizing patient files and documents * Assisting in organizing the medical schedule ### **Administrative Support** * Verifying referral forms and documents * Document scanning and archiving * Assisting with basic billing tasks ### **Customer Communication** * Sending consultation reminders * Responding with standard messages * Applying scripts (e.g., cancellation policy) **Requirements:** * Currently enrolled in technical high school or undergraduate studies (Administration, Hospital Management, HR, or related fields) * Strong verbal and written communication skills * Basic computer knowledge (Word, Excel, and systems) * Organizational skills and attention to detail * Professional and courteous demeanor during service * Friendliness and empathy when interacting with patients * Proactivity (ability to act without constant supervision) * Efficiency in performing tasks, especially in a reception environment * Punctuality and commitment to schedules and responsibilities * Ability to interact professionally and calmly with the public **IN-PERSON \- SANTOS SP