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Apply now and take the next step in your professional career!\n\n **Responsibilities and Duties** \n\n* Assertive communication;\n* Ability to synthesize information;\n* Courtesy;\n* Customer focus;\n* Emotional balance;\n* Systemic vision;\n* Conflict management;\n* Analytical and solution-oriented mindset;\n* Results orientation;\n* Solid computer skills and typing proficiency;\n* Knowledge of customer service centers and audit centers;\n* Intermediate-level Excel knowledge is a plus;\n\n \n\n**Requirements and Qualifications** \n\n* Be an Atento employee or have held your current position for at least six months;\n* Tenure in current role: as stipulated in internal policy NI-002;\n* Final score in the most recent Team Talk evaluation cycle must be equal to or greater than 100 (Good Performer);\n* Preferably reside near the Atento Santo André Unit;\n* **Must be available for remote work (home office).**\n\n **Additional Information** **Applications accepted until 12/22/2025**\n\n **Salary**:\n\n\nR$ 1,980.00\n\n **Work Schedule**\n\n\n6 days on / 1 day off — 8:00 AM to 5:48 PM \n\n\n\n \n\n**Working Hours**\n\n\n200 hours per month \n\n\n\n \n\n**Work Location:** In-person work at Av. Dom Pedro I, 530 — Vila América, Santo André — SP, 09130-400\n\n \n\nHello, welcome to the next stage of your professional career!\n\n****\n\n\nAt Atento, we consistently invest in our people’s development and have worked for over 20 years to create opportunities—join us in growing together! Here, you’ll find all currently available ESCALADA positions.\n\n \n\nTo register, please ensure you meet all prerequisites requested for the position you wish to apply for; therefore, carefully read the job posting. Keep all your personal data updated and complete, especially your educational background registered in Pessoas Online (if updates are needed, access: Service Desk > Corporate Applications > Pessoas Online > Update Registration Process).\n\n \n\nYou may register for only one available position at a time on our website. Our analysts will review all eligibility criteria, and you will receive notifications regarding all stages of the selection process via our portal and the email address registered.\n\n **Important Eligibility Criteria for Application:**\n\n* **Must not be an intern or apprentice;**\n* **Team Talk score must be Good or higher;**\n* **Must meet minimum tenure requirements in current company role, as specified per position** (refer to details in the internal recruitment policy, Escalada Manual, and applicable normatives available on A1);\n* **For Infinity employees, ABS score of 15% will be considered in absence of TTT score (in case of disqualification due to score, please contact your leader).**\n\n \n\nAlso check out **Carreira 10 — the podcast that helps you grow professionally!**\n\n##### **#01: Welcome to Carreira 10.**\n\n##### **#02: How to prepare for an interview?**\n\n##### **#03: How to switch departments within Atento?**\n\n##### **#04: How to prepare for leadership roles? (Interview with an employee)**\n\n##### **#05: Do you know how to participate in Escalada processes?**\n\n##### **#06: Do you know how Escalada transforms the lives of our employees?**\n\n##### **#07: How to prepare for leadership roles? (Interview with an employee)**\n\n##### **#08: What does it take to join the Planning Department?**\n\n##### **#09: You asked, and now you get it! 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