Job Description: OPTEC WE ARE OPTEC! Founded in 1997, we are a leader in integrated IT solutions. With over 50 employees across the group and serving approximately 90 clients throughout Greater São Paulo, the OPTEC Group has grown by focusing on customized solutions for our clients. Thus, OPTEC IT and OPTEC Solutions together deliver the necessary solutions to ensure customized offerings for our clients. As specialists in mid-sized and large enterprises, we seek to optimize processes and enhance technological infrastructure, guaranteeing greater speed and security. CULTURE We are guided by ethical and professional principles, and daily work toward this mission grounded in our values and culture. Our most valuable asset is our human capital; therefore, we actively seek and encourage personal and professional growth among our employees. We are committed to service quality and adherence to deadlines agreed upon with our clients. RELATIONSHIP MANAGER JOB DESCRIPTION Here, you will have the opportunity to grow and develop within a dynamic, ethical, and excellence-oriented environment. We deeply value our human capital and foster a collaborative space where each team member actively contributes to innovation and efficiency. The mission of this role is to provide strategic and operational support to commercial activities, directly managing the client base, contract control, monitoring satisfaction indicators, and supporting the sales and relationship teams. This professional is a key contributor to sustaining company growth, ensuring organized commercial processes, solid client relationships, and an analytical perspective focused on identifying business opportunities. RESPONSIBILITIES AND DUTIES * Prepare and submit proposals, contracts, and documents related to negotiations; * Manage and expand the client portfolio, maintaining close and consistent relationships; * Monitor customer satisfaction metrics (NPS, CSAT, churn), with emphasis on retention and loyalty; * Introduce innovations and best practices to clients, keeping them engaged in using the solution; * Sell complementary products and services to clients; * Address client needs; * Serve as liaison between the commercial and support areas, ensuring client requests are efficiently fulfilled; * Act as a business consultant—understanding client challenges and offering appropriate solutions (up-sell / cross-sell); * Identify and negotiate contract renewals; * Organize and maintain updated records in the CRM and other management systems; * Support decision-making through commercial performance reports and analyses. REQUIREMENTS AND QUALIFICATIONS * Bachelor’s degree completed in Business Administration, Commercial Management, Marketing, Economics, or related fields; * Knowledge of administrative and commercial processes; * Proficiency in CRM tools and Office/Google Workspace suites; * Understanding of customer satisfaction metrics and customer experience; * Skill in preparing and managing commercial contracts and proposals; * Ability to analyze data for decision-making. * Valid Brazilian driver’s license (Category B) required. * Preferred qualifications: * Experience in technology companies (IT, software, managed services); * Experience in contract management and B2B client relationship management; * Basic knowledge of IT solutions (infrastructure, cloud, Office suite). ADDITIONAL INFORMATION * Sponsored parking; * Reimbursement for mileage and parking (for in-person visits); * Paid leave of 10 business days upon each anniversary year of employment; * TotalPass; * Zenklub; * Birthday day-off in the month of your birthday; SELECTION PROCESS STEPS 1. Registration; 2. Assessment tests; 3. Screening; 4. HR interview; 5. Manager interview; 6. Offer; 7. Hiring. 2512060202191515154