Unit Manager

Description

Job Summary: We are seeking a professional to manage the full operation of a unit, lead a team, and ensure excellence in customer service while maintaining the brand standard. Key Highlights: 1. Manage the full operation of a unit and team 2. Results-oriented and process-driven approach 3. Ensure excellence throughout the customer journey *Dr. Hair is an established national leader in non-surgical hair treatments, recognized for its professionalism, technology, and real results that transform self-esteem and confidence for countless individuals across the country.* *Currently expanding across Brazil, Dr. Hair already operates over 20 units and continues structured growth through continuous investment in innovation, training, and service excellence.* *Joining Dr. Hair means becoming part of a solid company with resources, a validated methodology, and a clear purpose: transforming lives!* At this moment, we seek a professional who ensures a highly profitable unit, with an engaged team and delighted customers, consistently upholding the brand’s excellence standard. **Your main responsibilities include:** * Managing the full unit operation (customer service, scheduling, inventory, facilities). * Leading, developing, and monitoring team performance. * Tracking KPIs (revenue, conversion rate, average ticket, NPS). * Implementing routines, processes, and quality standards. * Collaborating closely with the sales team to boost sales. * Ensuring excellence throughout the customer journey—from first contact to post\-service. * Reporting results and action plans to senior management. Requirements: **Mandatory:** * Proven experience as a unit, store, clinic, or service operations manager. * Experience managing customer service and/or sales teams. * Proficiency in performance indicators (KPIs) and visual management routines. * Hands-on profile, results-focused, and process-oriented. * Availability for in-person work during business hours, including Saturdays. **Preferred:** * Experience in aesthetic clinics, healthcare, dentistry, or franchises. * Prior experience in high-customer-volume businesses. * Familiarity with CRM systems and customer service management tools. * Degree in Business Administration, Commercial Management, or related fields. Benefits **We Offer:** * Fixed salary \+ Aggressive performance-based bonus \+ Expense allowance * Training & Development program in consultative sales and commercial management. * Structured career path, aligned with national expansion. * Modern infrastructure, consistent lead flow, and an established brand. If this resonates with you, apply now!