Financial Operations Manager

Description

Job Summary: MSX is seeking a professional to lead teams, manage operations, and enhance the Financial Services operational model in BPO within the automotive industry. Key Highlights: 1. Lead and ensure the deployment of strategic guidelines. 2. Serve as a technical and management reference in Financial Services. 3. Structure, maintain, and evolve the Financial Services operational model in BPO. **Company Description** With approximately 5,000 employees and presence in over 80 countries worldwide, our teams deliver leadership and expertise in the automotive industry and its dealership networks, providing clients value through eight solutions: * Actionable Insights * Consumer Engagement * Distribution and Sales Performance * Parts, Accessories and Service Performance * Technical Information * Warranty and Repair Efficiency * Learning Solutions * Diagnostic and Repair Enhancement Building trust since 1996, our reputation confirms that we are the partner of nearly all vehicle brands in the market. Our talented employees help us surpass our ambitious goals year after year. If you identify with our business, explore our career opportunities. **Job Description** MSX is seeking professionals with degrees in Engineering, Business Administration, Mechanical Engineering, Automotive Engineering, or related fields. Are you interested in joining an innovative, results-oriented team? This may be your opportunity. In this role, you will be responsible for: * Directly leading Supervisors, ensuring proper deployment of strategic guidelines to operators. * Serving as a technical and management reference in **Financial Services** for Supervisors and operational teams. * Structuring, maintaining, and evolving the Financial Services operational model under a BPO arrangement. * Ensuring consistent application of the model across all regional offices and points of sale. * Identifying, analyzing, and correcting deviations in model implementation in a structured, preventive, and sustainable manner. * Planning and conducting **QBRs (Quarterly Business Reviews)** with senior management. * Presenting an executive-level view of operations focused on performance, efficiency, risks, deviations, and strategic recommendations. * Applying methodologies such as RACI (clarifying roles between MSX and the client), exception-based management, and structured problem resolution (root cause analysis, countermeasure definition, and follow-up). * Ensuring Supervisors apply methodological discipline in daily operational management. * Acting preventively to mitigate operational, contractual, and efficiency-loss risks. * Proposing structural adjustments whenever necessary to maintain alignment with the client. * Developing business plans and market assignments to support the client and project. * Supporting future strategic planning, contributing to the project’s direction and evolution. * Conducting annual performance evaluations and developing individual development plans and continuous performance improvement initiatives. **Qualifications** * Bachelor’s degree in Engineering, Business Administration, Mechanical Engineering, Automotive Engineering, or related fields. * Prior experience in supervision, coordination, or project management in the automotive industry. * Knowledge of **operations management, governance, and management methodologies**. * Proficiency in **BPO models** and management of outsourced services. * Knowledge of **automotive Financial Services**, including processes, KPIs, and business governance. * Experience in executive governance and conducting QBRs (Quarterly Business Reviews) with clients. * Postgraduate degree in financial projects; * Advanced Microsoft Office and familiarity with the Monday platform; * Advanced English and basic Spanish; **Additional Information** * Employment type: CLT * Working hours: 40 hours per week; * Work model: Hybrid (up to 3 days per week at the office) – São Caetano do Sul / SP; **What We Offer** * Fixed remuneration; * Benefits: Health insurance, dental insurance, life insurance, flexible meal/food allowance, TotalPass, and partnerships with educational institutions. This position is open to applications from people with disabilities or INSS-rehabilitated individuals. MSX is an equal-opportunity employer and encourages applications from qualified candidates regardless of gender, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or maternity status.