Customer Service Representative

Description

Job Summary: A customer service professional responsible for operations, quality, organization, and teamwork, safeguarding customer experience and brand image. Key Highlights: 1. Friendly and efficient customer service, ensuring a positive experience. 2. Maintaining quality, hygiene, and organization in accordance with brand standards. 3. Collaborative work and effective communication with the team. 1\. Customer Service * Provide courteous, prompt, and attentive service to customers. * Greet customers, understand their needs, and deliver a positive experience. * Accurately record orders in the system. * Clarify questions regarding products, menu items, and promotions. * Ensure service meets Mania de Churrasco brand standards. * Resolve simple customer issues or escalate to the responsible person when necessary. 2\. Service Operations * Assemble and deliver orders according to presentation standards. * Verify orders before delivery to customers, ensuring quality and accuracy. * Maintain organization of the counter, dining area, and service zone. * Assist in restocking service supplies (packaging, utensils, disposables, beverages, etc.). * Ensure efficient service flow during peak hours. 3\. Quality and Brand Standards * Follow store operational procedures. * Adhere to service, hygiene, and food safety standards. * Maintain a professional demeanor, appropriate uniform, and neat personal appearance. * Safeguard customer experience and brand image. 4\. Organization and Cleaning * Keep the environment clean and organized throughout the shift. * Clean tables, counters, and service areas as needed. * Support store organization before, during, and after operations. 5\. Store Operational Support * Assist the team with tasks essential to smooth unit operations. * Support other departments upon request from the leader or supervisor. * Report identified issues with equipment, products, or processes. * Assist in monitoring product availability for service. 6\. Teamwork * Collaborate closely with kitchen, cashier, and leadership teams. * Follow operational guidance from responsible personnel. * Maintain good relationships with colleagues. * Contribute to an organized and collaborative work environment. 7\. Daily Responsibilities * Adhere to assigned schedules and shifts. * Perform opening, operational duties, or closing of the area as directed. * Comply with company internal policies. * Pursue continuous improvement in service and operations. Compensation: R$1\.688,53 \- R$1\.953,00 per month Work Location: On-site