#WeAreMoreAtTIM Being part of TIM means connecting with what we believe in and having MORE alignment with the entire TIM team. It means learning new ways to deliver work with MORE purpose to the world. Learning at TIM is MORE than possibility—it’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. Technology at TIM is MORE than having the best coverage—it’s imagining possibilities with MORE innovation, connecting everyone with respect and agility. Diversity and Inclusion at TIM is MORE than embracing—it’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being authentically yourself. Join us as your authentic self and become part of a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. #imagineaspossibilities We value applications from People with Disabilities, Black People, LGBTI+ People, People aged 45+, and Women! **Responsibilities and Duties** Responsible for supervising the 24x7 operations team and ensuring the company’s network availability. **Key Activities** * Monitor operational performance of the area through indicator analysis; * Participate in corporate projects, ensuring service monitoring, as well as leading internal projects for developing and improving existing monitoring systems; * Define operational shift schedules; * Monitor team workflow; * Interact with other functions interfacing with DSOC to adjust process failures and signal improvement needs when required; * Implement continuous leadership practices—including coaching, guidance, evaluations, feedback, and development of team members—to maintain an engaged, high-performing team; * Monitor resolution of large-scale incidents in collaboration with internal partners and service providers; * Create and maintain up-to-date management reports. **Requirements and Qualifications** * Bachelor’s degree completed, preferably in Engineering, Exact Sciences, and/or IT Systems; * Experience leading teams and managing people; * Prior professional experience in telecommunications operators; * Practical knowledge of Lean Six Sigma; * Knowledge of agile methodologies such as Kanban, DevOps, and Scrum; * Experience with Power BI and advanced Excel for preparing management reports; * Experience with network and IT equipment monitoring tools. **Work Arrangement** * Hybrid model (4 days onsite, 1 day remote), 5x2 schedule from 9:00 PM to 6:00 AM; * Work location: Santo André, São Paulo–SP. **Additional Information** *We value applications from People with Disabilities, Black People, LGBTI+ People, People aged 45+, and Women!* At TIM, your well-being is our well-being—therefore, the ***Connection Well+Being*** program aims to **strengthen TIM’s genuine care for the TIM team and their families**, through practical initiatives across multiple areas so everyone can thrive both personally and professionally. Learn about our benefits: * Flexible Benefits Program * Medical and Dental Assistance * * Medication Benefit * * Wellhub (formerly Gympass) * * Meal and/or Food Allowance * Financial Well-being Program * Private Pension Plan * Mobile phone with unlimited internet and voice allowance * Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity and broadband internet bills * Online English course extendable to 1 family member or friend * Internal Training and Development Programs * Profit Sharing * My First Benefit – Support for children up to 2 years old * Daycare Reimbursement (for parents) * Flexible work models and working hours * Happy Day – A day off during your birth month * Extended leave for maternity, paternity, marriage, and adoption * Transportation Allowance And more! * Extendable to legal dependents It’s about having MORE alignment with the entire TIM team and connecting with what we believe in. It’s learning new ways to deliver work with MORE purpose to the world. It’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. It’s imagining possibilities with MORE innovation, connecting all people with respect and agility. It’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being who you are. Join us as your authentic self and become part of a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. This means we offer a positive environment for development, opportunity, and inclusion—the recognition that we truly make a difference in people’s lives. Let’s keep working, developing the market’s best practices, and evolving together with our TIM team. Together, #WeAreMoreAtTIM! **Explore opportunities in other areas!** Click the links below to discover more available positions.