Senior Customer Support Analyst (B2B)

Description

Job Summary: An analyst focused on extracting and analyzing data, proposing improvements to B2B processes, and ensuring analytical quality for decision-making. Key Highlights: 1. Analytical work focused on B2B processes 2. Data extraction and analysis for decision-making 3. Proposal of process transformation scenarios Description: * Bachelor's degree in related fields; * Prior experience in analytical roles (Level I or II or equivalent), demonstrating ability to perform area-specific tasks; * Proficiency in Microsoft Office Suite; * Knowledge of B2B operations and processes. It will be a plus if you have: * Experience with agile methodologies. * Ability to extract, cross-reference, and analyze datasets to identify opportunities for large-scale interventions and establish action plans. * Respect for and adherence to the rules governing handled processes. * Ensure productivity and quality in conducted analyses. * Identify, analyze, and propose process and handling transformation scenarios, providing management with inputs for sound decision-making. * Perform validation of test scenarios and provide feedback on results to management. * Actively participate in training and refresher courses outlined in the respective development path. * Collaborate proactively and responsively. * Interact with departments responsible for resolving customer issues. * Interact with and follow up on relevant departments, suppliers, and partners to achieve optimal solutions. * Monitor the qualitative functionality of processes. * Monitor KPIs and dashboards daily to derive analyses, actions, and/or consequences. * Provide operational support and monitoring. * Identify changes in the behavior of key KPIs and team targets, and analyze underlying causes. 2512100202181911608