Senior Customer Support Analyst (B2B)

Description

Job Summary: A data analyst focused on B2B data analysis, process transformation, and quality assurance, supporting decision-making and collaborative execution. Key Highlights: 1. Engagement in B2B process analysis and transformation 2. Ensuring productivity and quality in conducted analyses 3. Extracting, cross-referencing, and analyzing datasets to identify opportunities Description: * Bachelor's degree in related fields; * Prior experience in analytical roles (Level I or II or equivalent), demonstrating ability to perform area-specific tasks; * Proficiency in Microsoft Office Suite; * Knowledge of B2B operations and processes. Preferred Qualifications: * Experience with agile methodologies. * Ability to extract, cross-reference, and analyze datasets to identify opportunities for large-scale interventions and establish action plans. * Adherence to and compliance with rules governing handled processes * Ensuring productivity and quality in conducted analyses * Identifying, analyzing, and proposing process and handling transformation scenarios, providing management with inputs for sound decision-making. * Conducting scenario testing validation and feeding results back to management * Actively participating in trainings and refresher courses outlined in the respective development track * Collaborative and responsive working style * Interacting with departments responsible for resolving customer issues * Engaging with and following up on relevant departments, suppliers, and partners to achieve optimal solutions * Monitoring qualitative functionality of processes * Daily monitoring of KPIs and dashboards to derive analyses, actions, and/or consequences * Operational support and monitoring * Identifying shifts in key KPIs and team targets, and analyzing root causes. 2512100202181911608