Job Summary: We are looking for a Cloud Support Analyst to work in a collaborative, high-performance environment, resolving technical tickets and contributing to continuous improvements. Key Highlights: 1. Working in collaborative teams with autonomy and a focus on real business impact 2. Participating in decisions that shape products used by thousands of companies 3. Opportunity to drive the tech ecosystem At Senior, technology is built by collaborative teams—with autonomy, responsibility, and a focus on real business impact. You will work on solutions that evolve continuously, tackling concrete challenges and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem with us, learn more about the **Senior Technology Manifesto**. **ABOUT THE CHALLENGE:** Are you passionate about technology, skilled at customer support, and eager to grow in a collaborative, high-performance environment? Then this opportunity is for you—we’re seeking a Cloud Support Analyst! **Key Responsibilities:** * Respond to and resolve low- and medium-complexity technical tickets; * Categorize and prioritize requests based on impact and urgency; * Diagnose incidents and implement changes following ITSM best practices; * Support monitoring of Cloud environments; * Contribute to improvements in support documentation and processes. **WHAT WE EXPECT FROM YOU:** * Intermediate knowledge of Windows and Linux; * Basic understanding of programming logic and applied computing; * Strong verbal and written communication skills; * Completed or ongoing undergraduate degree in IT, Networking, Systems, or related fields. **WHAT COULD ENHANCE YOUR APPLICATION:** * Knowledge of databases and SQL (Oracle, MySQL, etc.); * Experience with Cloud platforms (AWS, IBM, Oracle, Azure); * Technical certifications in Cloud Computing, ITIL, or related areas. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR — Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in diversity because experiences and perspectives are unique—offering opportunities inclusive of diverse people and ideas. This is how we achieve outstanding results, driving client success through the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our operations across Latin America. The quality of our solutions stems from the work of over 3,600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose—to Empower People and Accelerate Businesses—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: