Technical Support Analyst

Description

Job Summary: We are seeking a dynamic Technical Support/Implementation Analyst to provide customer support and training for management systems, identify improvements, and log service requests. Key Highlights: 1. Opportunity at a company specializing in management software with 10+ years of experience. 2. Customer support and user training for management systems (ERP). 3. Identify opportunities for process and tool improvement. **Position: Technical Support/Implementation Analyst** Location: On-site \- Divinópolis, MG Schedule: Monday to Friday, from 8:00 AM to 6:00 PM **About Us:** With over 10 years of experience, we specialize in developing management software (ERP) tailored for Professional Associations, Trade Associations, CDLs, Labor Unions, Cooperatives, and Federations. We are expanding and seeking a dynamic professional to join our operations team. **Job Responsibilities:** * Provide customer support via phone and WhatsApp. * Train users (clients) on system usage and new features; * Identify opportunities for improvement in existing processes and tools; * Handle and log service requests via the service desk system; **Requirements:** * Experience in customer support (Software Support); * Experience in system implementation; * Intermediate SQL knowledge; * Strong communication skills and pro\-activity; **Preferred Qualifications:** * Knowledge of financial processes (chart of accounts, cost centers, cash flow); **Requirements:** * Experience in customer support (Software Support); * Experience in system implementation \- preferred * Intermediate SQL knowledge; * Strong communication skills and pro\-activity; Employment Type: Full-time CLT Compensation: R$2\.500,00 \- R$3\.500,00 per month