Senior Technical Support Specialist

Description

Job Summary: The professional will be responsible for user support and assistance, equipment and basic infrastructure maintenance, network and telephony support, and environment setup across multiple Unimed Cuiabá units. Key Highlights: 1. Provide on-site and remote support to users and teams. 2. Perform preventive and corrective maintenance of IT equipment. 3. Work across various Unimed units, including hospitals and clinics. **We are Unimed Cuiabá!** With 50 years in the Supplementary Health market, Unimed Cuiabá is part of the world’s largest medical cooperative. We were founded with a vocation for care—and that continues to drive us. We are over one thousand employees united by the same ideal: caring for people’s health. Our own network comprises a Hospital, Adult and Pediatric Emergency Care Units, a Pharmaceutical Distribution Center, Pharmacies, a Vaccination Center, a Wound Care Center, a Biological Infusion Center, a Preventive Medicine Center – “Viver Bem”, Physical Therapy, Specialized Therapy Clinics, Medical Offices, Easy Outpatient Clinics, Telemedicine, a Continuous Care Network, and an Administrative Headquarters. We value diversity, inclusion, and respect, believing these principles foster innovation, improve the work environment, and generate exceptional results. Everyone is welcome here! **Want to join our team? Check whether any of our current openings align with your profile and join us on this journey.** **Responsibilities and Duties** **A brief overview of your day-to-day activities:** **1\. User Support and Assistance** * Provide on-site and remote support to employees, physicians, and unit teams; * Register, classify, and resolve Level 1 and Level 2 service requests in the ITSM system; * Guide users on the proper use of systems, equipment, and procedures. **2\. Equipment and Basic Infrastructure Maintenance** * Install, configure, and perform preventive and corrective maintenance on computers, laptops, printers, scanners, and mobile devices; * Conduct hardware testing, replacement, and adjustments; * Configure and install operating systems, corporate software, and antivirus solutions. **3\. Network and Telephony Support** * Verify network connectivity, cabling infrastructure, switches, and access points; * Perform physical and logical tests to diagnose failures; * Provide basic support for landline telephony, VoIP, and internal extensions. **4\. Environment Setup and Configuration** * Configure workstations for new employees (images, access rights, email accounts, systems); * Set up meeting rooms, including projectors, TVs, audio systems, videoconferencing, and multimedia resources; * Prepare equipment for internal and external Unimed events. **5\. Support Across Owned and External Units** * Provide technical support at Unimed units, hospitals, clinics, and other healthcare facilities; * Support the opening of new units and structural changes, ensuring full functionality of IT resources; * Provide support during on-call shifts, rotating schedules, and special regimes (e.g., 12x36 shifts for hospital units). **6\. Recordkeeping and Documentation** * Maintain updated records of equipment inventory, configurations, and movements; * Document procedures, checklists, and user manuals; * Log solutions and incidents to build a knowledge base. **7\. Support During Project Implementation** * Assist in deploying new systems, equipment, and technologies; * Support infrastructure, network, and systems teams during implementations; * Prepare environments for testing and acceptance. **8\. Compliance with Standards and Best Practices** * Adhere to information security policies, LGPD regulations, and NTI governance guidelines; * Follow service standards defined by supervision; * Ensure confidentiality, ethics, and care when handling sensitive data and clinical information. **Requirements and Qualifications** **What you need to have:** * Completed high school and/or undergraduate degree in Information Technology or related fields; * Prior experience in technical support or similar roles; * Basic proficiency in Microsoft Office Suite; Flexible working hours. * **Additional Information** **We highly value our employees—the driving force behind our institution. We focus on well-being, offering benefits and fostering optimal conditions for performance.** **Check out some of the available benefits:** * Unimed Fácil health plan with co-payment; * Dental plan covering spouses and children; * Meal allowance; * Meals at our partner restaurants; * Daycare assistance, subject to eligibility; * Life insurance; * Transportation allowance; * Birthday gift; * Asfunimed – Employee Association offering volleyball and functional training classes, plus partnerships with educational institutions and beauty salons; * Employee parking. **If you meet the job prerequisites, don’t hesitate to apply—and please observe the following guidance:** During the selection process, all communication will occur via email or phone. Please ensure your contact details remain up to date and regularly check your inbox—including the spam folder. In case of negative feedback, stay motivated and watch for other opportunities that may arise. **Join the Unimed Cuiabá team and become part of the challenge to transform supplementary health in Mato Grosso!** We seek committed professionals ready to face the greatest challenge of any health operator: delivering the best possible care to our beneficiaries within a dynamic and demanding environment. In a world where demand for healthcare services constantly grows, it is essential we distinguish ourselves through service excellence, operational efficiency, and continuous innovation. Unimed Cuiabá provides comprehensive care to its customers so they can fully enjoy life. Our services and interactions are grounded in safety, humanization, and quality-of-life promotion. As part of our team, you’ll have the opportunity to embody the Unimed way of caring—collaborating to develop creative and effective solutions and contributing to the well-being and quality of life of our community. If you’re passionate about healthcare and want to make a difference in people’s lives, join our team! Explore our current openings and join us! With 50 years in the Supplementary Health market, Unimed Cuiabá is part of the world’s largest medical cooperative. We were founded with a **vocation for care**, and that continues to drive us. Our commitment is to **provide high-quality health services to our beneficiaries**, aligned with technological innovations and maximum patient safety. To achieve this, we **prioritize an engaged team**, a **healthy work environment**, and **ongoing training initiatives**. We value diversity, inclusion, and respect, believing these principles foster innovation, improve the work environment, and generate exceptional results. Everyone is welcome here! **\#SouUnimed \#UnimedCuiaba \#SangueVerde \#Unimedianos**