Job Description: We are looking for someone who: * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, the following are essential: * Residency in Cuiabá; * Currently enrolled in a bachelor’s degree program; * Knowledge of technology related to mobile and residential networks, video editing, device configuration, and proactivity in seeking new knowledge and disseminating technological innovations; * Proficiency in Microsoft Office suite. Your day-to-day responsibilities will include: * Providing technological support for in-store and remote sales and after-sales activities, ensuring optimal customer service; * Delivering personalized customer service on technology-related topics and revenue-generating offerings; * Contributing to an enhanced customer experience within Claro store environments; * Supporting the sales team during customer interactions and collaborating to increase sales revenue; * Identifying customer needs and advising on optimal solutions for purchasing smartphones, mobile and landline plans, TV packages, internet data plans—executing sales either in-store or via phone using Claro-approved tools for both existing and new customers, as required by store needs, and overseeing each sale from start to finish through the sales system to maximize customer satisfaction; * Conducting prospecting and acquiring new customers exclusively through official and Claro-approved tools; * Participating in store opening and closing procedures; * Assisting VIP customers and influencers outside the store premises; * Researching emerging technological trends and sharing this knowledge with the team to improve service quality; * Completing all assigned trainings, courses, and activities diligently and within the deadlines set by the company—including online training reports, APP-based training reports, and in-person training reports; * Serving as a technical reference for operational, systemic, and digital processes within the store, and supporting the team on these topics; * Serving as a technological reference, guiding both customers and the commercial team in resolving issues related to Claro products and services, as well as general technology topics; * Adhering to Claro Brasil Group’s customer service and relationship guidelines. 2512130202201779452