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Job Summary: Professional responsible for performing preventive and corrective maintenance on HFC networks and responding to emergency service requests, with a strong focus on customer service excellence and innovation. Key Highlights: 1. Customer-centric focus and exceeding expectations 2. Collaborative, respectful, and diverse environment 3. Pursuit of innovative and sustainable solutions **Responsibilities and Duties** **What awaits you daily:** --------------------------------- * Perform preventive and corrective maintenance on HFC networks; * Respond to emergency service requests; * Provide technical support for external network infrastructure; * Monitor individual performance indicators; **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer's perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Actively seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Residency in Cuiabá * Valid Brazilian driver’s license (Category B) * Knowledge of HFC and GPON networks * Experience in Telecommunications, Electronics, or Electrotechnics; * Working at heights (climbing, descending, and handling ladders); * Academic qualification: Technical-level education in Telecommunications or related fields; Bachelor’s degree is a plus. * Language: Portuguese; English is a plus. Specific Knowledge: * Knowledge of HFC and GPON networks **Preferred Qualifications:** ------------------ * Working at heights (climbing, descending, and handling ladders); * Experience in Telecommunications, Electronics, or Electrotechnics; **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure the best experience throughout your journey with us, we offer an attractive benefits package. Take a look: * Flexible work schedule; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Childcare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Discounts and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do, united in pursuing our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are multi-champions, officially recognized by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other accolades. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over five years — in 2022 alone, we gained 1.2 million ported lines. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer solutions in **entertainment** (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit operated by Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity solutions**. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining our services with social investments in projects focused on **education and citizenship.** **So, does it match? #JoinClaro and help us build the new together!**
