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Customer Service Technician – Optical Fiber – Cuiabá/MT64843754363522120

Indeed

Customer Service Technician – Optical Fiber – Cuiabá/MT

VP of Engineering and Customer Services Directorate: Vivo Customer Services **Work Location: CUIABÁ, MT** To enhance our customers’ experience with our services, we have an Engineering and Customer Services team whose mission is to explore new technologies, plan the telephony network, and drive technological expansion for our products and infrastructure. The Customer Services team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for both B2B and B2C customers. Would you like to join this team? Then come aboard! **Responsibilities and Duties** * Repair Line, Data, and TV faults efficiently and accurately within agreed timeframes to ensure customer satisfaction; * Comply with requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs; * Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices across the company. **Requirements and Qualifications** * Completed High School education; * Valid and definitive Driver’s License – **Category B**; * Prior experience and skills in hands-on or technical work (tools, wiring, outlets, electricity) are desirable; * Prior experience in Customer Service is desirable; * Ability to perform work at heights; * Availability to work on a 6x1 shift schedule; * Proficiency in computer use, Windows, and Microsoft Office Suite; * Demonstrated discipline and proactive attitude in daily tasks; * Knowledge of GPON, IPTV, and VoIP technologies is considered a plus. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits, but also highly flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym memberships, Meal Vouchers (VR), Food Allowance (VA), Pharmacy Assistance, Medical Coverage, Dental Coverage, and Life Insurance; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for an annual Bonus or Profit Sharing Program (PPR); * Plan for your future through our Private Pension Plan; * If you have children, you’ll receive financial support toward school, daycare, or nanny expenses; * Enjoy a personal day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs, empowering you to transform the world; * Access our Educational Development Program, offering partnerships with educational institutions (with discounts), certifications, and online courses; * Accelerate your career through our Internal Recruitment Program—available across Brazil and internationally, as we operate in over 17 countries! \#VivoMyCareer * Benefit from a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we run the \#VivoWellBeing program, encouraging our teams to adopt healthy habits and enjoy a higher quality of life! Our employees have access to consultations with nutritionists, psychologists, social workers, telemedicine services, and more! **\#JoinVivo** We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them firmly in control of their digital lives—with security, reliability, and the unmatched quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. Agile methodologies have been implemented across the entire organization, helping us embrace the most innovative and collaborative ways of working. We actively foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a strategic advantage that reflects the society we live in. We maintain a robust internal program built upon five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+. These pillars ensure a more inclusive culture and a diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting differences, and embracing inclusion. Currently, **we connect approximately 357.5 million internet, mobile, and fixed-line telephony, and pay-TV subscriptions.** As a leader in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest selection of HD channels on pay-TV and numerous online applications. To ensure our customers enjoy the best possible experience with our services, we rely on our Engineering and Customer Services team. The Engineering team is tasked with exploring emerging technologies, planning Vivo’s network infrastructure, and advancing the technological capabilities of our products and networks. The Customer Services team guarantees speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for both B2B and B2C customers. Through consistent project execution and strategic planning, we implement technological evolution across the company, enhancing network capacity. We believe that delivering the best experience for our customers begins with delivering an outstanding experience for our employees. **\#JoinVivo**

R. Barão de Melgaço, 3610 - Centro Norte, Cuiabá - MT, 78043-415, Brazil

Negotiable Salary

JUNIOR CONSTRUCTION CONTRACT ANALYST64841958289153121

Indeed

JUNIOR CONSTRUCTION CONTRACT ANALYST

The Junior Construction Contract Analyst is responsible for performing contractual legal support activities, ensuring formal compliance and document traceability under the supervision of senior analysts, supervisors, and coordinators. Performs operational technical support activities in monitoring construction and service contracts, ensuring the collection, recording, and organization of information in RDOs, minutes, and reports. Contributes to maintaining the quality of records and communications of the Concessionaire. **Requirements and Qualifications** **WHAT IS MANDATORY FOR THIS POSITION** * Bachelor’s degree completed in Transportation Engineering, Civil Engineering, or related fields; * Experience with routine tasks and management of service provision and supply contracts; * Proficiency in Microsoft Office, especially Excel; * Availability for travel. **ADDITIONAL QUALIFICATIONS (PREFERRED BUT NOT REQUIRED)** * Experience with civil construction and highway projects; **Additional Information** Market-competitive salary; Meal allowance; Health insurance plan extended to dependents; Dental insurance plan extended to dependents; Life insurance; Childcare assistance; Profit-sharing program (PLR); Private pension plan; Day-off benefit; Gym allowance; Partnership agreements with secondary education institutions (EJA), higher education, and postgraduate programs; Language school partnership (English); Sports incentive program; Pharmacy partnership; Psychological counseling; Employee referral bonus program. Nova Rota do Oeste is the concessionaire responsible for the 850.9 km stretch of BR-163 between Itiquira (MT) and Sinop (MT). The company assumed the concession for BR-163/364 in Mato Grosso. It carries out highway maintenance and conservation, as well as user assistance, including medical rescue, mechanical support, and towing services (heavy and light). In addition to on-road assistance, users also have access to a free hotline at 0800 065 0163 to request information and services from the Operations Control Center (OCC) 24 hours a day, as well as to contact the Ombudsman’s Office.

R. Barão de Melgaço, 3610 - Centro Norte, Cuiabá - MT, 78043-415, Brazil

Negotiable Salary

School Administration Assistant64687196148993122

Indeed

School Administration Assistant

* Support the Pedagogical Coordinator and other departments interfacing with school administration. * Promptly and efficiently handle phone calls, in-person visits, or online inquiries by providing requested information or transferring calls to the appropriate responsible party. * Assist teachers and students as needed. * Prepare classrooms for live class broadcasts. * Record, edit, and post lessons and/or videos. * Provide technical support to students, teachers, and/or parents. * Oversee the organization and formatting of exams, teaching materials, and other activities according to the unit’s standards, and perform printing upon request. * Post all materials requested by the coordination team, including exams, lessons, lesson plans, assignments, exam schedules, supplementary videos, announcements, and others. * Replace and maintain classroom equipment as needed. * Manage comments and messages on the school’s social media platforms. * Identify and filter prospective students expressing interest in courses via social media, then forward them to the sales department. * Manage equipment available for classes and school activities. * Assist with questions regarding tools used by the school. * Register students on the learning platform. * Support the Pedagogical Coordinator and other departments interfacing with school administration. * Promptly and efficiently handle phone calls, in-person visits, or online inquiries by providing requested information or transferring calls to the appropriate responsible party. * Assist teachers and students as needed. * Prepare classrooms for live class broadcasts. * Record, edit, and post lessons and/or videos. * Provide technical support to students, teachers, and/or parents. * Oversee the organization and formatting of exams, teaching materials, and other activities according to the unit’s standards, and perform printing upon request. * Post all materials requested by the coordination team, including exams, lessons, lesson plans, assignments, exam schedules, supplementary videos, announcements, and others. * Replace and maintain classroom equipment as needed. * Manage comments and messages on the school’s social media platforms. * Identify and filter prospective students expressing interest in courses via social media, then forward them to the sales department. * Manage equipment available for classes and school activities. * Assist with questions regarding tools used by the school. * Register students on the learning platform.

R. Barão de Melgaço, 3610 - Centro Norte, Cuiabá - MT, 78043-415, Brazil

Negotiable Salary

Optical Fiber Technician - Cuiabá/MT64555584937987123

Indeed

Optical Fiber Technician - Cuiabá/MT

VP Engineering and Customer Services Directorate: CW Customer Services **Workplace: CUIABÁ MT** To ensure our customers have a better experience with our services, we have the Engineering and Customer Services team, whose mission is to seek new technologies, plan the telecommunications network, and drive technological expansion of our products and network. The customer service team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Would you like to be part of this team? Then come join us! **Responsibilities and duties** * Repair Line, Data, and TV faults with quality and on time, aiming to ensure customer satisfaction. * Comply with requirements for maintaining the Occupational Health and Safety Management System, participate in Occupational Health and Safety programs. * Know the Telefônica Environmental Policy and implement it in daily activities to ensure good environmental management practices for the company. **Requirements and qualifications** * High school diploma; * Driver's license - **Category B, active and permanent;** * Desired experience and skills in manual work and/or technical tasks (tools, wires, outlets, electricity) * Desired experience in Customer Service; * Must have skills for working at heights; * Availability to work on a 6x1 schedule; * Computer knowledge, Windows, and Office Suite; * Must demonstrate discipline and a proactive attitude in daily activities; * Knowledge of GPON, IPTV, and VoIP technologies will be considered a differentiator. **Additional information** See what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. It’s not just about excellent benefits, but also flexible ones. * Choose the ideal benefit for you and your dependents on a digital platform offering various categories including gyms, meal vouchers (VR), food allowances (VA), pharmacy assistance, medical, dental, and life insurance; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligible to receive an annual Bonus or PPR; * Plan your future through a Private Pension Plan; * Have children? Receive a subsidy to help cover expenses related to school, daycare, or babysitter; * Enjoy a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs, enabling you to transform the world; * Benefit from our Educational Development Program, which offers partnerships with educational institutions providing discounts, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program, within Brazil or abroad, as we are present in over 17 countries! \#VivoMyCareer * Count on several initiatives designed to improve your physical, emotional, and social well-being! We offer \#VivoBemEstar, encouraging our team to adopt healthy habits and improve their quality of life! Our employees have access to nutritionist consultations, psychologists, social services, telemedicine, and much more! **\#JoinVivo** We are a company of the Telefônica Group, a leader in telecommunications in Brazil. We operate with the purpose of **Digitizing to Bring Closer** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives securely and reliably—everything with the quality that only Vivo can provide. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies throughout the organization, seeking to connect with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, generates innovation, and increases engagement. We believe that **diversity** in people, experiences, cultures, behaviors, skills, and attitudes is a key differentiator, reflecting the society in which we live. We have a solid internal program based on Gender, LGBTI+, Race, PwD, and 50+ pillars to ensure a more inclusive culture and a diverse, representative environment. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet, mobile, fixed telephony, and subscription TV accesses.** A leader in 4G mobile telephony and ultra-fast fixed broadband, we offer subscription TV with the highest number of HD channels in the market and numerous online applications. To ensure our customers have a better experience with our services, we have the Engineering and Customer Services team. The Engineering team's mission is to seek new technologies, plan Vivo's network, and drive technological expansion of our products and network. The Customer Services team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company's technological evolution, increasing network capacity. We believe that delivering the best customer experience starts with ensuring a great experience for our employees. **\#JoinVivo**

R. Barão de Melgaço, 3610 - Centro Norte, Cuiabá - MT, 78043-415, Brazil

Negotiable Salary