Description: * Completed or ongoing higher education in Administration, Engineering, Information Systems, Quality Management, or related fields. * Experience in mapping, reviewing, and improving organizational processes. * Knowledge of process management methodologies (BPM, BPMN). * Familiarity with maturity models, preferably CMMI levels 3 to 5. * Experience in developing and standardizing artifacts such as policies, guides, templates, and operational flows. * Knowledge of metrics, indicators, statistical analyses, and measurements applied to processes. * Ability to conduct training for technical and managerial teams. * Understanding of governance, compliance, audits, and risk management. * Analytical skills, organization, clear communication, and systemic vision. Differentiators: * Experience in software factories, PMOs. * Knowledge of Microsoft 365 tools, SharePoint, Azure DevOps, and related technologies. * Map, review, redesign, and document organizational processes, especially software factory workflows. * Update, standardize, and enhance documents, templates, policies, and artifacts in the Asset Library. * Execute, track, and monitor high-maturity statistical analyses according to CMMI guidelines. * Conduct internal audits to verify team adherence to defined processes. * Deliver periodic training on processes, methodologies, and mandatory practices for technical teams and leaders. * Prepare, update, and ensure maintenance of artifacts required by the CMMI model. * Identify continuous improvement opportunities and support implementation with Squads and corporate departments. * Monitor KPIs, operational metrics, and critical performance indicators of key processes. * Support governance, compliance, standardization, and risk management initiatives. * Ensure traceability, consistency, and quality of organizational processes. * Support integration of processes with corporate tools (Azure DevOps, SharePoint, etc.). 2511160202461873426