External Operational Assistant

Description

Job Summary: We are seeking a proactive and organized External Operational Assistant to provide operational support and customer service in a dynamic environment. Key Highlights: 1. External and internal operational support ensuring agility and efficiency. 2. In-person and telephone customer service, assisting clients and explaining processes. 3. Opportunity for professional growth in a dynamic environment. We are looking for a committed, proactive, and organized External Operational Assistant to join our team. The professional will be responsible for providing support to the company's external and internal operational activities, ensuring that processes are carried out with agility, quality, and efficiency. If you enjoy interacting with people, possess strong communication skills, and seek professional growth in a dynamic environment, this opportunity is for you! Schedule and Employment Type: * Monday to Friday, from 8:00 AM to 6:00 PM * CLT employment contract * Work Location * Address: Venâncio Shopping \- Asa Sul \- Brasília\-DF Main Responsibilities: **External Activities** * Provide in-person customer service, explaining the process and assisting with contract formalization, especially for those facing difficulties or uncertainties. * Collect and deliver documentation to external agencies such as notary offices, hospitals, physicians, and police stations, as required by the process. * Accompany clients during expert evaluations, providing guidance on procedures and ensuring compliance with established guidelines. **Internal Activities (At the Office)** * Register and update client information in the Gpro system, including initial documentation, process stage changes, and record maintenance. * Verify documents prior to submission or attachment to the file. * Schedule external appointments for clients, ensuring proper organization and follow-up. * Contact insurance companies to verify and obtain policy-related information. * Answer telephone calls, addressing general client inquiries. * Receive and assist new clients in person, guiding them through the initial steps of the process. Requirements: * Completed high school education. A degree in Administration, Law, or related fields is desirable. * Minimum of 1–2 years of administrative experience, with focus on document management and customer service. * Proficiency in formal written communication. * Intermediate-level Microsoft Office suite (Excel, Word, Outlook). * Experience using management systems. What We Offer: * Salary Range: R$ 2\.156,34 * Meal Allowance: R$ 34.88 per day. * Transportation Voucher: R$ 11.00\. * Bonus for Achieved Targets. * Health Insurance Plan * Group Life Insurance Minimum Education Level: Technical Course