Description: What is the work environment like? Postalis - Instituto de Previdência Complementar is characterized by a culture that values collaboration, ethics, and commitment to the professional development of its employees. The organization seeks to create an environment where everyone feels valued and motivated to contribute their skills and knowledge. Responsibilities of the Opportunity * Provide customer service experience to participants regarding Postalis pension plans and services through active, receptive, and electronic support; * Execute processes related to participant requests; * Conduct surveys with participants; * Monitor and follow up on loan collection schedules; * Negotiate with a focus on results; * Perform debt collection negotiations, generate delinquency reports, and send payment slips; * Carry out other related duties of similar complexity level. Requirements Mandatory requirements: * Office Suite; * Customer service techniques; * Portuguese; * Mathematics; * Writing. Desirable requirements: * Operating systems and customer service software (CRM); * Knowledge of Supplementary Pension (LC 108/109); * Pension legislation and regulations; * Customer service techniques; * Pension concepts 2510240202201409113