Systems Analyst

Description

Job Summary: Professional to provide support, maintenance, and operational sustainment for corporate systems, analyzing, diagnosing, and resolving incidents. Key Highlights: 1. Support and maintenance of corporate systems (ERP, CRM) 2. Analysis, diagnosis, and resolution of systemic incidents 3. Requirements gathering and optimization of SQL Server queries **Description and Responsibilities:** **Working Hours:** Preferably business hours **Level:** Professional **Employment Type:** Service Provider \- PJ **Responsibilities:** * Provide support, maintenance, and operational sustainment for corporate systems (ERP, CRM, and satellite systems); * Analyze, diagnose, and resolve systemic incidents and problems; * Gather requirements from business areas, translating needs into systemic solutions; * Execute queries, analyses, and validations on databases (SQL Server or similar); * Create and optimize queries, reports, views, and stored procedures to support operational and managerial activities; * Support and monitor integrations between systems (APIs, services, and intermediary tools); * Participate in functional and technical specification of enhancements and system evolutions; * Support testing, user acceptance testing (UAT), and validations with end users; * Document processes, workflows, business rules, and implemented solutions; * Collaborate with external vendors and consulting firms on system enhancements; * Contribute to continuous improvement of processes and system governance; * Support business processes such as finance, procurement, sales, inventory, and billing. **Requirements:** * Experience as a Systems Analyst, Support Analyst, or related roles; * Experience with corporate systems (ERP, CRM, or similar); * Experience with relational databases (e.g., SQL Server); * Proficiency in SQL (queries, views, stored procedures); * Experience in incident analysis and root cause identification; * Experience in requirements gathering and interaction with business areas; * Experience with system integrations (APIs, services, ETL, or similar); * Knowledge of functional and technical documentation. Differentials * Experience with SAP **(Business One or other modules)**; * Experience in environments with multiple integrated systems; * Experience with API-based integrations and system architecture; * Knowledge of fiscal processes (NF\-e, NFS\-e, taxes); * Experience with BI tools and KPIs; * Experience with business processes (finance, procurement, sales, inventory); * Experience working with technology vendors/consultancies; * Knowledge of best practices in system governance and sustainment. **Benefits:** No benefits provided