Technical Support Assistant

Description

Job Summary: The Technical Support Assistant provides administrative and operational support, managing incidents, communicating with customers, and organizing logistics to ensure efficiency. Key Highlights: 1. Administrative and operational support to the technical team 2. Incident management and customer communication 3. Logistical organization and expense control **Description and Responsibilities:** **Schedule:** Monday to Friday, from 08:00 to 17:48, with a 1-hour lunch break **Level:** Professional **Employment Type:** Permanent – CLT ?? Position: Technical Support Assistant We are seeking a Technical Support Assistant to join our team! If you are organized, communicative, and enjoy keeping everything in order to ensure smooth and efficient operations, this opportunity is for you. ??? About the Role The professional will be responsible for providing administrative and operational support to the Technical Support Coordinator and the technical team. Duties include incident tracking, customer communication, proposal preparation, and logistical coordination of travel arrangements, ensuring agility, accuracy, and quality in service delivery. ?? Key Responsibilities Register, monitor, and prioritize technical support incidents; Maintain continuous contact with the technical team and provide updates to customers; Organize documents, contracts, databases, and schedules; Prepare reports and track departmental KPIs; Draft technical and commercial proposals for products and services to be sent to customers; Coordinate technical team travel (flights, accommodations, transportation); Manage reimbursements and team expenses; Assist in controlling materials, spare parts, and technical documentation. **Requirements:** ?? Requirements Bachelor’s degree in Administration, Logistics, Commercial Management, or related fields; 1–2 years of experience in administrative support, incident management, or technical support; Proficiency in Microsoft Office, CRM, Service Desk/Help Desk tools, KPIs, reporting, and travel policies; Familiarity with technical processes and financial expense control; Desirable: English language proficiency. ?? Skills and Competencies Organization, attention to detail, and strong communication skills; Analytical ability and results orientation; Integrity, proactivity, and professional demeanor; Flexibility and teamwork; Strong negotiation and interpersonal relationship skills. ?? If you seek a dynamic, well-organized environment focused on excellence in customer service, this position is for you! **Benefits:** Medical insurance, Dental insurance, Gym allowance, Fuel allowance, Corporate mobile phone, Parking, Life insurance, Meal voucher, Transportation voucher