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Job Summary: Professional responsible for designing and evolving financial solutions, combining technology, data, and business vision to deliver complete and secure customer journeys. Key Highlights: 1. Live for the customer: solve pain points and deliver better experiences. 2. Act like an entrepreneur: opportunity to own the business. 3. Grow along the journey: pursue knowledge and results alongside like-minded people. **About Us** We are proudly Brazilian and popular, always digital and physical whenever our customers want. We innovate to provide access to financial services and offer an experience that empowers people to overcome today’s challenges. Our reason for existing is clear: **fight for a banking experience that welcomes and encourages all Brazilians.** And we do this with availability, empathy, and agility. **Our Culture: The Agi Way** **Live for the Customer** Our primary asset is our customers. The company exists only if it can solve their pain points and deliver products and experiences superior to alternatives available in the market. **Act Like an Entrepreneur** How many companies do you know that demand an owner’s mindset from their teams? Many, right? But how many actually enable people to truly become owners? And it’s not about offering this opportunity to just a few—it’s about making it possible for everyone. At Agibank, that’s exactly how it works: here, you act like an owner because you already are one—or because you dream of becoming the next. **Grow Along the Journey** Our culture is strong. So, it only makes sense to join us if you deeply identify with it. If you’re obsessed with results, dread your comfort zone, are in constant pursuit of knowledge, prefer direct and concise communication, and want to be surrounded by people who think the same way—you’ll love your journey here. **Work Model** On-site • Campinas/SP **Our Customers Team** Responsible for designing and evolving solutions that connect customer needs with the bank’s strategy. Works end-to-end across the product lifecycle—including credit, checking accounts, investments, payment methods, and channels. By combining technology, data, and business vision, it delivers complete, simple, and secure customer journeys. It is within this division that the present consolidates and the customers’ financial future takes shape. #### **Your Challenges to Grow Along the Journey** * Consolidate a single performance indicator framework for CX/Operations, eliminating discrepancies among data sources. * Automate dashboard publishing and maintain an up-to-date metrics dictionary. * Generate strategic analyses with actionable recommendations to optimize processes. * Support decisions on volume allocation among BPOs and renegotiation of SLAs. * Mentor junior analysts and contribute to improving data governance. **What You Need to Become an Agilizado?** --------------------------------------------------- **Requirements** * Experience building and maintaining business KPIs autonomously. * Advanced SQL knowledge in high-volume environments. * Executive communication skills for analytical presentations (slide decks, steering committees, forums with senior leadership). * Experience with Python (Pandas/NumPy) or PySpark. * Familiarity with visualization tools such as Power BI, Tableau, or Looker. **Preferred Qualifications** * Experience in a financial institution or similarly regulated environment. * Experience in contact center performance, credit, collections, or fraud. * Knowledge of Databricks, contact center analytics platforms, or orchestration tools such as Airflow. * Intermediate/advanced English proficiency. #### **Benefits and Perks** * Health and well-being: health insurance, dental plan, free telepsychology and telemedicine, Totalpass, meal and food vouchers, life and funeral assistance insurance; * Parental leave: childcare allowance, 6-month maternity leave, 20-day paternity leave, meal and food vouchers during leave; * Private pension plan; * Profit Sharing Program (PPR), governed by annual rules; * Commuter allowance; * Round-trip shuttle service to Campinas and surrounding areas (up to 50 km). Seats are reservable subject to seat and route availability. Free parking is available for those driving; * Birthday day off; * Credit card cashback: 1% *cashback* on total monthly credit card statement value, credited to the following month’s bill; * Remunerated account: automatically invested CDB yielding 100% of CDI; * Exemption from Digital Communication Fees; * Worker’s Credit: differentiated rates and terms. Available for contracting after 6 months of employment; * FGTS Birthday Withdrawal Advance; * Dr. Pet: option to enroll pets in health plans with up to 20% discount. Hiring company: **NEO** **“Tô de Dono” Program** The “Tô de Dono” program is more than a long-term incentive initiative—it’s recognition for those who live our culture daily. Each year, new participants join the program—collaborators who become business owners and benefit from Agibank’s appreciation every time the company grows. So, those who are part of this story dive headfirst into challenges to deliver outstanding results. That’s how we genuinely build an ownership culture. **Here, the formula is simple: you grow. Agibank grows with you.** **Learn more about our day-to-day on** **LinkedIn** **and** **YouTube****.** **Check out our reviews on** **Glassdoor.**
