Incident Response Agent

Description

Job Summary: ROTA SMART is seeking a committed Incident Response Agent to work in security, patrol, and customer support. Key Highlights: 1. Dynamic performance in security and customer service 2. Focus on patrol, monitoring, and customer support 3. Opportunity for agile and communicative professionals **ROTA SMART**, a reference in **Security and Technology**, is looking for an **Incident Response Agent** to join its operational team. We seek committed, agile professionals focused on customer service and security. ### **Requirements** * Prior experience with motorcycles, security activities, or customer service is desirable; * Ability to solve problems and perform under pressure; * Basic knowledge of technology tools; * Availability to work on a **12x36 shift schedule or 7h20m workday**, during day or night shifts; * **Driver's license categories AB**. ### **Main Responsibilities** * Carry out movements according to scheduled routes; * Conduct patrols, surveillance, and monitoring of designated areas; * Provide support and guidance to customers whenever necessary; * Act preventively and reactively to contribute to customer safety. ### **Desired Profile** We seek professionals with strong communication skills, ability to work in teams, and capacity for quick and assertive decision-making, committed to service quality and ROTA SMART’s security standards. If you have a dynamic profile, motorcycle experience, and enjoy working in security and customer service, **this opportunity is for you**! **ROTA SMART** values **diversity and equal opportunity**, encouraging applications from people of all genders, ethnicities, sexual orientations, and backgrounds. **Apply now and join ROTA SMART, contributing to the safety of Santo Ângelo – RS!** Minimum Education: High School (Secondary Education) Driver's License: A, B * Meal allowance * University discounts * Career development plan * Hazard pay for motorcycle use * Psychological counseling assistance * Pharmacy network benefits * Discount on residential monitoring plans * Training programs