Aliare is one of the leading software companies for agribusiness in the country. We were born in agriculture and are experts in delivering technology for rural business and farm management. We are with our customers, **to make agriculture happen.** We are proud to help build the present and future of agribusiness. The Support Assistant provides technical support on ERP routines to customers, in areas requiring deeper knowledge of management, agribusiness, accounting and taxation, fiscal and non-fiscal exports. If you are a professional passionate about customer service and want to be part of an engaged, high-performance team, this opportunity is for you! **Responsibilities and duties** * Provide technical support to customers within your assigned team, handling support requests from low to high complexity; * Record support cases and their progress in the management tool according to established procedures; * Ensure and monitor requested issues through to final resolution at all stages, from beginning to end of service; * Negotiate deadlines for customer requests and solutions with product development teams; * Identify opportunities for improvement in team and customer training; * Analyze and prioritize demands based on criticality; * Stay updated on system news and updates within your area of expertise; * Assist other team members on specific topics within your knowledge; * Focus on customer satisfaction, ensuring we consistently meet defined SLA targets; * Comply with company and departmental management rules and policies; * Attend training sessions when required; * Contribute to the creation and maintenance of knowledge base articles; * Perform other related tasks as required by your immediate leadership. **Requirements and qualifications** **Requirements** * Degree completed or in progress in: Business Administration, Information Systems, Computer Science, Software Engineering or related fields; * Strong communication skills; * Empathy in customer service; * Proactivity; * Agility in performing tasks; * Curiosity for learning new skills; * Team spirit; * Flexibility; **What could differentiate you?** * Experience in customer service; * Experience with ERP systems; * Experience in technical support; * Computer skills: Operating Systems, Applications, Networks, and Office suite; * Within our team, knowing how to ask questions becomes a fundamental factor for excellent service; * Knowledge of Agribusiness; * Advanced knowledge of administrative, financial, accounting processes, etc.; * Advanced proficiency in Microsoft Office Suite; **Additional information** **What does Aliare offer?!** An integrated and prepared team facing new challenges, acting with credibility and transparency, aiming for continuous growth to facilitate the work of those who feed the world. We always prioritize ethics, relationships, achievement, commitment, and innovation in our actions. National Health Insurance; National Dental Plan; Life Insurance; Gympass; Flexible Benefit, Food/Meal allowance; Transportation voucher; Relocation Assistance / Home Office; Corporate University; Educational Partnerships; Annual performance-based bonuses; Referral Bonus; Longevity Awards; Gifts for newborn children of \#Aliados; Exclusive birthday gift; At our offices, you'll find a great environment, rest rooms, equipped kitchens, afternoon snacks, and of course, hot coffee. We are a technology ecosystem with one single purpose: **facilitating the work of those who feed the world!** And what does that mean? That through **innovation, technology, and people passionate about what they do**, we are crossing boundaries and shaping the future of agribusiness. **We will become Brazil's first Agri Big Tech!** To achieve this, we are bringing together true **\#Aliados** to walk this path of achievements with us. Here, **we value diverse ideas**, because that's how we generate **unique results**. We seek people willing to embrace **our Aliare Way of Being.** Feeling curious to learn more about our culture and daily life? Check out a *spoiler* of what awaits you in our Aliverse And there's more! So far we have: **6** physical units spread across Brazil **\+900** employees **\+50%** market share in agricultural inputs distribution **\+65 thousand** users **\+5 thousand** establishments Operations in **22 states \+ DF** #### **Don't waste time, join our Aliverse!**