Field Support Analyst

Description

Job Summary: We are seeking a Field Support Analyst – Level 2 to provide on-site technical support, ensuring operational continuity of IT environments with emphasis on quality and user experience. Key Highlights: 1. On-site work focused on Level 2 technical support and IT infrastructure. 2. Opportunity in a dynamic environment offering autonomy and responsibility. 3. Involves frequent travel for system implementation and operational expansion. We seek a Field Support Analyst – Level 2 to deliver on-site technical support, ensuring operational continuity of IT environments with emphasis on quality, agility, and user experience. ***Responsibilities*** Provide on-site Level 2 technical support for hardware and software. Perform maintenance and troubleshooting of equipment including: Desktops, notebooks, and POS terminals Scanners, scales, and peripheral devices CCTV systems Thermal and label printers (Zebra) Provide support for Windows 10/11 operating systems, Microsoft 365 (Outlook, Teams), and VPN connections. Execute infrastructure-related tasks, including: Rack assembly and organization Structured cabling Basic configuration of switches and access points Connectivity issue diagnosis Manage IT assets: Local inventory control Equipment inventory IMAC (Install, Move, Add, Change) activities Conduct on-site work involving travel for store openings, implementations, technical audits, and resolution of critical incidents. Accurately record and document support cases in ITSM tools while maintaining an up-to-date knowledge base. ***Requirements*** Proven experience in on-site technical support or field service. Knowledge of: Windows 10 and 11 operating systems Microsoft 365 tools (Outlook, Teams) Networking: TCP/IP, DHCP, DNS Hardware from manufacturers such as Dell, HP, and Lenovo Willingness to travel frequently (regional and/or national). Organized profile with autonomy for on-site work. Strong communication skills, proactivity, and ability to handle high-pressure situations. ***Preferred Qualifications*** Certifications such as ITIL v4, AZ\-900, or MS\-900\. Experience supporting mobile devices and MDM tools (Intune). Technical English proficiency for reading documentation and analyzing logs. ***Additional Information*** On-site work with frequent travel requirements. Dynamic environment offering a high degree of autonomy and responsibility. Opportunity to participate in implementation and operational expansion projects. Minimum Education: Bachelor's Degree Desired Education:* Informatics, Technical Course * Information Technology, Bachelor's Degree Languages:* English (Intermediate) * Life Insurance \- MetLife * Sul América Health Plan (Optional) * Total Pass * Transportation Allowance * Meal/ Food Voucher