OPERATIONS COORDINATOR | BANKING SEGMENT

Description

Job Summary: We are seeking an Operations Coordinator to manage strategic and operational customer service within the banking segment, with a focus on results, leadership development, and continuous improvement. Key Highlights: 1. Strategic and operational customer service management 2. Leadership and team development 3. Performance analysis and continuous improvement **Operations Coordinator | Banking Segment** **About the Opportunity** We are looking for an Operations Coordinator to oversee the strategic and operational management of a customer service operation, responsible for delivering business results, developing leadership capabilities, and continuously improving operational metrics. The professional will play a pivotal role in leading the operation, directly managing people, analyzing performance, maintaining client relationships, and formulating strategies to enhance outcomes. **Key Responsibilities** * Manage supervisors and operational teams; * Ensure achievement of operational and contractual metrics; * Plan, monitor, and analyze operational KPIs; * Develop and execute action plans aimed at performance improvement; * Lead results meetings and executive presentations for clients; * Manage team climate, engagement, and retention; * Identify process improvement opportunities and ensure execution of defined actions; **Requirements** * Completed or currently pursuing a Bachelor’s degree; * Solid experience in Operations Coordination within contact centers; * Experience managing leaders and operational teams; * Experience managing performance indicators; * Proficiency in Microsoft Office Suite; * Experience presenting results to clients and executive leadership. **Desired Qualifications** * Experience in the banking sector; * Knowledge of investments is desirable. **Behavioral Competencies** * Strategic leadership; * Decision-making; * Assertive communication; * Conflict management; * Emotional intelligence; **Job Details** Location: Rua Alexandre Dumas, 1901 \- São Paulo/SP Work Model: On-site * Working Hours: Business hours We seek professionals with strong leadership capabilities, strategic vision, and the ability to translate analysis into practical actions—ensuring improved results and team development. Minimum Education Level: Bachelor’s degree * Meal allowance * Transportation allowance * Medical insurance * Dental insurance * Childcare assistance * Life insurance * Wellhub * OnHappy