Network Technician

Description

At Vivo Vita, we are technology specialists, experts in network infrastructure and cybersecurity, with a clear purpose: to drive digital transformation with intelligence, security, and innovation. Here, we transform strategy into impact. We create solutions that optimize processes, strengthen operational resilience, and build more secure digital environments. We believe the future is shaped by people. Therefore, we seek talents who want to learn, grow, and co-create with us in a collaborative, flexible, and connected environment. We value creativity, initiative, and the drive to turn challenges into tangible results. We are committed to delivering cutting-edge technology, continuous development, and experiences that expand each individual's potential. Join a team that innovates, inspires, and transforms tomorrow. **Responsibilities and duties** * Collect, analyze, and continuously monitor data from monitored environments. * Detect incidents and anomalies early, acting proactively to prevent outages. * Monitor environment performance, ensuring stability, availability, and reliability. * Monitor alerts, events, and operational indicators, performing triage, logging, and escalation as needed. * Maintain constant and transparent communication with customers regarding outages, incidents, and service degradations. * Log and update tickets, ensuring proper tracking until resolution. * Support technical teams in identifying root causes of failures and continuously improving processes. * Help reduce downtime and minimize impacts on customer productivity. * Follow procedures, best practices, and service-level agreements (SLAs). **Requirements and qualifications** * Teamwork; * Flexibility; * Completed or currently pursuing a Bachelor’s degree. **Additional information** **Benefits for a Vitalent:** * Meal allowance (Pluxee Benefits); * Health and dental insurance (extendable to dependents); * Childcare assistance; * Life insurance; * Private pension plan; * Birthday day off (one paid day off within the employee’s birth month); * Profit-sharing program; * Exclusive Vivo employee offer (50% discount on bill under employee’s name), with special discounts on landline, broadband, and TV services; * Discounts on universities, courses, and continuing education; * Partnerships with Sesc and Senai; * Well-being program. We are **Vivo Vita**, the service and solutions integrator of the **Telefônica Group**. We operate in an aggregating and consistent manner, integrating solutions for the technology market. Our portfolio includes connectivity, mobility, collaboration, video, automation, data center, and virtualization solutions, as well as advanced services, consulting, and managed services to ensure the availability of the most complex technological environments; Join Vivo Vita!