Receptionist I

Description

* We are looking for a Hotel Receptionist to serve as the first point of contact with our guests and manage all aspects of their accommodations. In practice, you will help create a pleasant and memorable stay for our guests. In addition to working collaboratively as part of a team, you will handle all daily situations in a friendly manner. **Responsibilities and duties** * Open service orders (SO) on the SIM platform for maintenance requests. * Answer internal and external phone calls, record requests in the logbook, forward them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and client satisfaction. * Check daily event service orders (SO) to direct guests/residents/clients. * Review each observation in the day's reservations to identify special requests, such as extra beds, cribs, floor preferences, and pre-assign apartments (designate). * Deliver RPP (NFC-e's) / RPS to guests. * Clarify or direct general guest inquiries. * Identify all pending items and/or requests for the shift via the logbook for follow-up and execution. * Print statements for verification. * Read and update the logbook. * Guide guests, residents, and clients regarding the property’s amenities. * Arrange and deliver apartment keys to guests/residents. * Perform guest check-in and check-out in the system. * Close the cash register for your shift. * Conduct welcome calls / courtesy calls. * Receive guests, residents, and clients courteously. * Save or print contingency / security reports. * Request guests, residents, and clients to complete the FNRH form with all mandatory fields. * Request guest documentation during check-in, complying with internal standards and legal procedures. **Secondary responsibilities:** * Support other departments when necessary. * Assist guests/residents/clients with luggage. * Monitor sales channels. **Requirements and qualifications** * Intermediate English proficiency. * Prior experience in this role. **Additional information** * Health insurance. * Dental insurance. * Transportation allowance. * Meal allowance. * Life insurance. We are a platform **providing hospitality services and solutions** for over 170 developments spread across Brazil from north to south, caring for those who trust us through **unique experiences**, always acting **responsibly** toward the environment, our team, and the communities where we operate. **Together with you**, and as part of a plural and diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s best hospitality operator — the one guests, investors, partners, and talents want to be associated with. **Shall we do this together? Explore our open positions. :)** ##### ***Remember:*** ***our selection processes are completely free and conducted exclusively through our official website*** ***vagasahi.gupy.io******. We do not request payment of fees or enrollment in courses.***