Retention Analyst

Description

Job Summary: You will be responsible for frontline receptive and proactive customer service, with a focus on customer retention. Key Highlights: 1. Receptive and proactive customer service focused on customer retention 2. Focus on retaining customers who express interest in canceling their plans 3. Customer service experience is a plus **Customer Service Analyst – Retention** **Responsibilities:** You will be responsible for frontline receptive and proactive customer service, focusing on retaining customers who express interest in canceling their plans. **Job Details:** * **100% in-person position at Green Valley – Alphaville** * **Salary: R$ 1\.692,30 \+ commissions** * **Work schedule: 5x2 \| Monday to Friday** * **Working hours: 9:00 AM to 6:00 PM** **Benefits:** * Transportation allowance paid in cash * On-site cafeteria * Health, dental, and pharmacy plans * Life insurance * Career development plan * Bi-weekly social club * TotalPass * Discounts with universities * Partnership with Sesc * Themed monthly awards * Childcare/babysitting allowance for children up to 2 years old * Family allowance for children up to 14 years old * In-house massage therapist twice per week * Birthday day off **Requirements:** * Customer service experience (retention or sales experience is a plus) * Strong communication skills, active listening, and negotiation ability * Must reside in Barueri or nearby areas * High school diploma or equivalent * Must be at least 18 years old Compensation: R$1\.692,29 \- R$1\.692,30 per month Selection Question(s): * Do you have experience in telemarketing or sales? * Do you have a high school diploma or equivalent? * Our company is located inside the Green Valley condominium in Alphaville. Do you reside in Barueri or nearby areas? Work Location: In-person