**Job Requirements (Responsibilities / Duties)** **1\) Technical support (corrective and preventive)** * Detect and resolve IT equipment (hardware and software) issues in a corrective and preventive manner. * Verify and record the condition of IT equipment by conducting periodic inspections and surveys. * Identify and resolve technical problems, failures, and non-conformities in operational or newly incorporated computing resources (hardware/software). * Reconfigure existing equipment and software, ensuring return to operation with testing and evidence. **2\) Remote and on-site (field) support** * Provide remote and/or on-site support involving installation, configuration, customization, and management of computing resources (hardware and software). * Perform field work to resolve incidents, fulfill service requests, and conduct technical inspections. * Install, replace, and substitute defective IT equipment and components when outside warranty coverage. **3\) Deployment, updates, and formatting (work environment)** * Install, configure, and update software, programs, applications, modules, systems, and their derivatives (versions, releases, patches). * Install and configure software on computers, notebooks, and tablets. * Remove previous versions and configure the new virtual environment (formatting) according to the defined standard. * Install and configure workstations and printers, including drivers and necessary adjustments. **4\) Networks, connectivity, and infrastructure (LAN/WAN/WLAN)** * Identify and resolve issues related to network points (outlets, patch cords, logical ports, connectivity). * Implement network resource sharing (e.g., printers, folders, permissions, and access as required). * Conduct basic verification and identify UTP cabling infrastructure issues (including visual inspection, testing, and diagnostics). * Assemble (crimp) network cables and perform basic UTP cabling validations. * Support physical LAN, WAN, and WLAN issue verification in heterogeneous environments including hubs and switches. **5\) Information security and data protection** * Execute data security actions: backup, restore/recover, virus detection, media and file disinfection, and other protective measures. * Install, update, and configure security solutions (e.g., antivirus) and system security settings. * Comply with security guidelines mandated by contract/client, including LGPD and related best practices. * **6\) Peripherals, consumables, and media** * + Support basic operations on computers, printers, peripherals, and accessories at the assigned unit and supported units. + Replace provided IT consumables (e.g., ink and toner cartridges). + Perform data loading, purging, and transfer on storage media, with proper logging and integrity safeguards. **7\) Meeting and event support (in-person/tele/video)** * Support users during in-person meetings, teleconferences, and videoconferences by organizing, setting up, and testing equipment (e.g., notebook, projector, audio, network). * **8\) Processes, documentation, and ITSM (tickets)** * + Register, update, and close tickets via the ticketing management system (ITSM), ensuring traceability and technical history (root cause, action taken, evidence, and final test). Support served Units in identifying, describing, and managing the warranty ticket opening process with suppliers, when active warranty applies.
João Silva
Indeed · HR
João Silva
Indeed · HR
