**Health Log** **\- a Viveo company.** **Caring for every life, that simple!** Health Log is the logistics operator specialized in the healthcare market, with a focus on the hospital segment. With specialized services and a highly qualified team, it operates the largest fleet dedicated to the hospital market in Brazil, covering over 900,000 kilometers per month to ensure fast deliveries across the entire national territory. **Health Log** is part of **Viveo**, an ecosystem of specialists in care that views each life uniquely, connecting all links in the chain to simplify the healthcare sector. With 100% domestic capital, Viveo is established as the only Brazilian company operating comprehensively across the healthcare market. It offers reliable, agile, and innovative solutions for manufacturing materials and distributing materials and medications to hospitals, clinics, laboratories, pharmacies, wholesalers, pharmaceutical industries, and patients. With over 50 units and 6,500 direct employees, our purpose is to care for every life. We seek to identify and enable the innovations that will define how we care for tomorrow’s people. **Learn more at:****https://portal.healthlog.com.br/****and** **https://www.viveo.com.br/** **Responsibilities and duties** Responsible for coordinating order management through to goods delivery, ensuring efficiency and effectiveness throughout the sales cycle, providing post\-sales support and handling customer inquiries. Will also monitor service level indicators (SLA, TMA, FCR, NPS, etc.), as well as develop and implement solutions to enhance customer relationship processes and procedures. Other responsibilities include: * Leading the Customer Service team, promoting continuous training and professional development. * Implementing improvements in customer service and post\-sales processes. * Collaborating with departments such as Logistics, Commercial, Sales, and Finance. * Ensuring adherence to deadlines and quality standards in customer service. * Developing reports and analyses to support decision\-making. **Requirements and qualifications** Bachelor’s degree in Administration, Communications, Marketing, or related fields. A postgraduate degree or MBA in Customer Experience Management, People Management, or related areas is desirable. Previous experience leading customer service teams. Advanced Excel skills and knowledge of data analysis. **Additional information** **Benefits \- Caring is part of who we are:** ------------------------------------------------- * Health insurance \- caring for what matters most: your health; * Dental insurance \- caring for your smile too; * Meal allowance \- convenience and quality in your daily life; * Transportation allowance \- for stress\-free commuting; * Life insurance \- security and protection for you and your family; * Private pension plan \- helping you plan your future; * PPR \- Profit Sharing Program; * Viveo Health Center \- convenient access to numerous in\-person specialties and also via an online platform; * Exclusive discounts at Mafra Specialties store; * Total Pass \- to care for and move your body; * Exclusive partnerships and discounts for employees \- for studies, leisure, and much more. **Exclusive benefits for PCD (Persons with Disabilities) and INSS Rehabilitation Program Employees:** ------------------------------------------------------------------------- * Subsidy: up to 70% of the device or prosthesis cost, according to internal policy (benefit granted only for devices related to disability); * Device replacement every 2 years upon medical recommendation, provided misuse is not identified. We are a healthcare ecosystem committed to caring for people because we believe every life matters. With companies specialized in each link of the chain—from manufacturing to patient delivery—our mission is to simplify the healthcare market by offering agile, reliable, and innovative solutions. To achieve this, we rely on a specialized team of talents and foster a safe environment for everyone, enabling all individuals to feel included and prepared to build the future of healthcare—as well as their own personal and professional development. Join our team and work with us to create an even healthier and more promising future! Interested? Then follow our job openings and become a Viveonaut!