Senior Client Services Analyst

Description

Job Summary: BR Media Group is seeking a Senior Client Services Analyst to work in influencer marketing, with a focus on leading projects and client relationships. Key Highlights: 1. Operating at the heart of influencer marketing operations. 2. Leading multiple projects and maintaining strategic client relationships. 3. Passion for social media and content creators. The **BR Media Group** is a leading content hub in the creator economy market, with a data-driven mindset and a track record of delivering influencer marketing and content solutions for the world’s top brands. We are looking for a **Senior Client Services Analyst** to join our **Client Services** team, working directly at the core of our influencer marketing operations. If you are passionate about social media, content creators, and possess a dynamic, results-oriented profile, we want to meet you! **Responsibilities and Duties** * Lead the team and manage multiple projects simultaneously, ensuring prioritization and alignment with client goals; * Manage client relationships, ensuring their needs are fully understood and addressed; * Guide the team in developing detailed briefs for creative and production teams, and monitor campaign development; * Track project progress, ensuring timely delivery and adherence to specifications; * Analyze campaign performance, collaborate with the responsible team on reporting, and present results to clients—suggesting adjustments and improvements when necessary; * Identify opportunities and propose solutions or strategic pivots as needed; * Oversee influencer content production for campaigns; * Manage content: control, curation, and campaign monitoring; * Monitor influencers during daily activities and external executions; * Lead audiovisual and media asset project requirements; * Ensure thorough understanding of the campaign; * Ensure and conduct routine status updates and alignment sessions with clients; * Lead high-complexity meetings; * Lead medium-to-high complexity client meetings and agendas (including occasional client meetings), involving relevant stakeholders as needed; * Build strong client relationships. **Requirements and Qualifications:** * Bachelor’s degree completed in Communications, Advertising, or related fields. * Graduate specialization in the field is desirable. * Minimum of 4 years of professional experience in the field. * Experience managing social media advertising campaigns. * Knowledge of Instagram, YouTube, TikTok, Facebook, and Twitter/X. * Understanding of social media metrics. * Brand/campaign monitoring on social media. * Familiarity with paid media campaigns (ad creative specifics). * Solid experience in the digital influencer market and digital marketing. * Intermediate/advanced Microsoft Office proficiency. * Advanced English proficiency is desirable. **Soft Skills / Expected Behaviors** * Organization: Efficiently organizes and manages tasks and processes. * Oral and Written Communication: Expresses ideas clearly, concisely, and assertively, adhering to grammatical standards. * Teamwork: Maintains positive interpersonal relationships and a collaborative attitude within the team. * Negotiation: Considers diverse interests and seeks mutually satisfactory agreements. * Persuasion: Demonstrates confidence and presents solid arguments to convince others. * Attention to Detail: Meticulous in task execution and review. * Empathy: Makes an effort to understand the opinions, perspectives, and emotions of all interlocutors. * Courtesy: Interacts with others in a cordial and respectful manner. * Positive Attitude: Approaches daily tasks with optimism. * Flexibility: Is understanding and open to adapting to daily needs. * Adaptability: Adjusts effectively to adverse situations and overcomes challenges. * Solution Focus: Concentrates on developing solutions rather than dwelling on problems and/or assigning blame. * Customer Focus: Prioritizes meeting customer needs and ensuring satisfaction. * Leadership: Positively inspires others through personal conduct and guides the team toward shared objectives. * Sense of Urgency and Prioritization: Identifies time-sensitive demands and acts promptly to resolve them. **Additional Information** * Meal allowance via iFood card; * iFood Club (discount coupons and exclusive benefits); * Transportation allowance; * Totalpass and Gympass partnership; * Birthday day off; * Bradesco Health Insurance; * Bradesco Dental Insurance; * Daycare assistance for children up to 6 years old (benefit exclusively for mothers); * Casual dress code; * Employment type: CLT; * Remote work allowance; * Work model: **Hybrid — 3 days per week onsite** (near Morumbi Shopping in São Paulo/SP);