### **Nice to meet you, Sympla** **Brazil's largest and best ticketing platform!** We exist to simplify the connection between people and unique moments, and we take pride in having innovation embedded in our DNA. We believe in meaningful, straightforward, and complete experiences! And to **think big** with us, we are constantly seeking more extraordinary people. At Sympla, we value and promote plurality and inclusion, believing that diversity of experiences and perspectives is essential to our business success. We seek professionals from diverse genders, backgrounds, and realities. We look for people committed to results, who strive to be protagonists of their careers and are ready to deliver creative and impactful solutions. Become a Sympler! **What will your day-to-day look like as a Support Analyst here?** We seek a versatile and detail-oriented professional to operate at the intersection of IT technical support and administrative operational processes. The ideal candidate will serve as the right-hand person in asset management, supplier oversight, and workflow optimization—leveraging automation tools and ITSM systems to ensure operational efficiency. Responsibilities and Duties * **Asset and Inventory Management:** Perform rigorous control over inventory, equipment and supplies inflows and outflows. * **Reverse Logistics (RMA):** Manage equipment return flows for maintenance or replacement, ensuring proper documentation. * **ITSM Operations:** Use tools such as Jira, Freshservice, or Freshworks to create, track, and resolve internal tickets and processes. * **Multi-Platform Support:** Provide user support across Windows 10/11, macOS, and basic Linux support (Debian-based distributions). * **Collaboration Tool Administration:** Manage users and permissions in Google Workspace or Office 365\. * **Infrastructure and Access:** Assist in Windows Server administration and provide remote support via TeamViewer. * **Supplier Management:** Engage directly with partners, monitoring orders, deadlines, and service compliance. * **Data Analysis:** Maintain and structure spreadsheets to generate area performance indicators (KPIs). **What do you need to join our IT Support team?** * **Intermediate/Advanced Excel:** Proficiency in logical formulas (IF, VLOOKUP/XLOOKUP), Pivot Tables, and data organization (essential for controls). * **ITSM Experience:** Operational familiarity with ticketing tools (Jira, Freshdesk, or similar). * **Technical Support Expertise:** Solid knowledge of Windows, macOS, and fundamentals of Windows Server. * **Linux Knowledge:** Basic understanding of Ubuntu-based systems. * **Cloud Environments:** Administrative experience with Google Workspace or Microsoft Office 365\. * **Analytical and Organized Profile:** Extreme attention to detail and ability to manage multiple control workflows. **It would be a great differentiator if you have:** * **Process Automation:** Experience with tools such as n8n, Zapier, or Make. * **Programming:** Basic understanding of Python for data manipulation or simple script creation. **Work model**: Hybrid — SP **Sympla prioritizes diversity and plurality.** We believe a diverse team is essential for innovation and success. Therefore, all individuals are welcome in our selection process, regardless of origin, gender, ethnicity, sexual orientation, gender identity, disability, age, or any other diversity marker. We value the exchange of experiences and perspectives and are committed to creating an inclusive and welcoming environment for everyone! **Join Brazil's largest and best event and experience platform!**
João Silva
Indeed · HR
João Silva
Indeed · HR
