BILINGUAL OPERATIONS COORDINATOR

Description

Job Summary: Bilingual Operations Coordinator with sales experience to manage, develop, and motivate teams, act as Client Face and trusted advisor, and present results. Key Highlights: 1. Manage and develop the supervisor team 2. Act as Client Face and trusted advisor 3. Present results in Portuguese/English If you have previously worked as a Bilingual Operations Coordinator and possess sales experience, we want to meet you! Your main responsibilities will include: Managing, developing, and motivating the supervisor team through feedback to ensure adherence to metrics and procedures; Serving as Client Face responsible for presenting results and conducting meetings with clients; Acting as trusted advisor when necessary; Managing conflicts and potential changes, innovating and leading the team with initiative and proactivity; Monitoring reports and KPIs to achieve/maintain/improve operational results; Ensuring supervisors appropriately lead Expert teams, maintaining productivity and strong operational performance; Ensuring compliance with metrics and procedures; Participating in client meetings; Presenting results in Portuguese/English; Maintaining good relationships with support areas such as Quality, Training, WFM, Access, etc; *Well-being TP: Here, we care for our employees from head to toe, with initiatives focused on physical and mental health, fostering an environment that strengthens the balance between personal and professional life.* *For mental health, we provide psychological support and an exclusive channel for individualized emotional and well-being care, in addition to awareness campaigns such as Well-being Week and social connection initiatives—including Music and Dance Festival and Themed Fridays. For physical health, we promote initiatives such as TP Cup, Gaming Championship, Running Group, as well as partnerships with gyms, pilates and yoga studios, and cultural and leisure partners.*