Lawyer

Description

Job Summary: Junior Lawyer to work in Family Law, focused on post-sales customer service, procedural follow-up, and clear, empathetic guidance. Key Highlights: 1. Primary focus on post-sales customer service 2. Opportunity for growth based on performance and technical development 3. Communicative, empathetic profile with strong emotional management JOB – JUNIOR LAWYER \| FOCUS ON CUSTOMER SERVICE (POST\-SALES) – FAMILY LAW Location: São Bernardo do Campo/SP Work Mode: On-site Employment Type: PJ (Individual Entrepreneur) Working Hours: Monday to Friday \| Business hours Compensation: Fixed amount: R$ 2\.800,00 Transportation allowance Opportunity for growth based on performance and technical development About the opportunity A law firm is seeking a Junior Lawyer to work in Family Law, with primary focus on post-sales customer service and procedural follow-up. This position is ideal for professionals with a communicative profile who genuinely enjoy interacting with people and possess solid technical knowledge to clearly, empathetically, and accessibly guide clients regarding case progress. Main responsibilities * Daily client communication (WhatsApp, phone, and other channels), clarifying questions about procedural progress; * Comprehensive case monitoring, including understanding of procedural stages (filing, evidence phase, appeals, enforcement, etc.); * Clear and objective explanation of case status to clients; * Monitoring of official publications and procedural progress; * Collection, organization, and submission of documents and evidence (PDFs and digital folders); * Updating internal information and records; * Occasional drafting of procedural documents (when required); Requirements * Law degree with active OAB registration; * Knowledge of Family Law; * Strong verbal and written communication skills (essential); * Organizational skills and attention to detail; * Proficiency with digital tools; Expected behavioral profile (essential for the role) * Communicative profile, with ease and enthusiasm for customer service throughout the day; * Comfort handling high-volume interactions (average of 30 interactions/day); * Empathetic, patient, and supportive demeanor when interacting with clients; * Collaborative profile, with ease working in teams and interacting with other lawyers; * Ability to maintain consistency and organization within a predominantly operational and service-oriented routine; * Strong emotional management to handle repetitive and often sensitive demands (family law area); Advantages * Experience in customer service at a law firm; * Practical experience in Family Law; * Ability to translate legal terminology into accessible language for end clients; Minimum Education Level: Bachelor's Degree